Digital Support Coordinator - Part Time

Taupo District Council; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Hilton in Taupo/New Zealand seeks a Groups, Meetings & Events Coordinator to support the Sales & Marketing team, delivering memorable guest experiences. You will manage administration, reservations, proposals, and negotiations while coordinating conferences, weddings, and social events with vendors and internal teams.

The role emphasizes communication, market research, and data‑driven decision making, with flexibility for part‑time or full‑time hours and a strong customer‑service focus.

Qualifications

• At least 1 year in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
• Experience with hotel reservation systems preferred.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office.
• Proficiency in hotel/event management software preferred.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.

Responsibilities

• Communication & client engagement with clients, vendors, and internal teams.
• Deliver exceptional customer service to guests and clients.
• Assist in planning and executing conferences, weddings, and social events.
• Conduct market research on customer preferences and trends.
• Support proposals, client negotiations, contracts, and promotions.
• Maintain vendor and stakeholder relations for quality and reliability.
• Address issues promptly during planning and execution phases.
• Evaluate campaign and event performance.
• Collaborate across departments to align efforts and goals.
• Stay updated with industry trends and apply innovative approaches.
• Use hotel systems like Delphi, Salesforce, PEP, Market Planner effectively.
• Manage group and individual reservations for a personalized booking experience.

Skills

Communication skills

Sales admin

Hospitality mindset

Multitasking

Team player

Analytical thinking

Event coordination

Customer service

Proposal support

Education

Diploma/degree in Hospitality or related

Tools

Delphi

Salesforce

PEP

Market Planner

Job description

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**Job Identification:**
**Job Category:** Sales and Marketing
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As a **Groups, Meetings & Events Coordinator** , you're not just supporting event delivery/sales lead development perspectives - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• + **Communication & Client Engagement:** Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• + **Customer Service:** Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
• + **Project Coordination:** Assist in planning and executing conferences, weddings, and social events.
• + **Market Research:** Conduct research to identify customer preferences, market trends, and competitive insights.
• + **Sales Support:** Assist the sales team with proposals, client negotiations contracts, and promotional activities.
• + **Vendor & Stakeholder Relations:** Maintain strong relationships with external partners to ensure quality and reliability.
• + **Problem-Solving:** Address issues promptly during planning and execution phases.
• + **Performance Analysis:** Evaluate the success of campaigns and events.
• + **Team Collaboration:** Work cross-functionally with departments to align efforts and achieve goals.
• + **Innovation & Adaptability:** Stay current with industry trends and apply innovative approaches.
• + **Technical Tools:** Use hotel systems such as Delphi, Salesforce, PEP, and Market Planner Survey tools effectively.
• + **Hotel Reservations:** Managing group and individual reservations, ensuring a smooth and personalised booking experience for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• + At least 1 year of experience in a hotel sales admin/coordinator role preferred.
• + Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
• + Experience with hotel reservation systems preferred.
• + Strong verbal and written communication skills.
• + Experience in customer service, event coordination, or marketing preferred.
• + Proficiency in Microsoft Office.
• + Proficiency in hotel/event management software preferred.
• + Creative mindset with attention to detail.
• + Ability to multitask and manage time effectively.
• + Analytical thinking and data-driven decision-making.
• + Team player with a proactive attitude and problem-solving skills.

**Flexible opportunity with part-time or full-time hours available for the right candidate.**
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.