Front Office Duty Manager: Elevate Guest Experience

Fable Hotels and Resorts; Dunedin; On-site; NZD 60,000 - 76,000; Full time

Benefits offered by this job

Paid Birthday Off

Endless career and growth opportunity

Fantastic rewards and recognition

Free access to hospitality courses

Corporate discounts

Job summary

Fable Dunedin Hotel, part of Fable Hotels and Resorts, is seeking a hands-on Duty Manager to join the Front Office team. This award-winning luxury hotel in central Dunedin requires a proactive leader with a passion for delivering superior guest service and meticulous attention to detail.

Role responsibilities include overseeing daily Front Office operations, managing the team in management’s absence, and delivering excellent guest experiences.

Qualifications

• Previous experience as a Duty Manager in a luxury hotel environment.
• Reliable and punctual.
• Can-do, positive attitude delivering exceptional guest engagement.
• Ability to make quick and accurate decisions in demanding situations.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy.
• Ability to multi-task.
• Flexibility to work on a rotating roster including weekends, public holidays and night shifts.
• Experience with Clarity and/or Opera PMS is preferred.
• Current LCQ or Manager's Certificate.
• Knowledge of Health & Safety, Fire Safety, NZ Licensing laws and NZ Employment laws.
• NZ Driver License advantageous but not necessary.
• Immaculate personal presentation and grooming standards.
• Current eligibility to work for any New Zealand employers.

Responsibilities

• Deliver exceptional customer service ensuring guests’ satisfaction and comfort.
• Oversee daily Front Office responsibilities and operations.
• Manage Front Office team in the absence of management.
• Be a role model for the team and lead by example.
• Maintain effective communication among the team and with other departments.
• Ensure guest requests and complaints are handled professionally.
• Check guests in and out.
• Upsell products and services and implement active promotions and offers.

Skills

Guest service

Communication skills

Attention to detail

Multi-tasking

Decision making

Punctuality

Team leadership

Education

LCQ or Manager's Certificate

Tools

Clarity PMS

Opera PMS

Job description

Fable Dunedin Hotel, part of Fable Hotels and Resorts, is seeking a hands-on Duty Manager to join the Front Office team. This award-winning luxury hotel in central Dunedin requires a proactive leader with a passion for delivering superior guest service and meticulous attention to detail.

Role responsibilities include overseeing daily Front Office operations, managing the team in management’s absence, and delivering excellent guest experiences.