Front Office Duty Manager

Fable Hotels and Resorts; Dunedin; On-site; NZD 60,000 - 76,000; Full time

Benefits offered by this job

Paid Birthday Off

Endless career and growth opportunity

Fantastic rewards and recognition

Free access to hospitality courses

Corporate discounts

Job summary

Fable Dunedin Hotel, part of Fable Hotels and Resorts, is seeking a hands-on Duty Manager to join the Front Office team. This award-winning luxury hotel in central Dunedin requires a proactive leader with a passion for delivering superior guest service and meticulous attention to detail.

Role responsibilities include overseeing daily Front Office operations, managing the team in management’s absence, and delivering excellent guest experiences.

Qualifications

• Previous experience as a Duty Manager in a luxury hotel environment.
• Reliable and punctual.
• Can-do, positive attitude delivering exceptional guest engagement.
• Ability to make quick and accurate decisions in demanding situations.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy.
• Ability to multi-task.
• Flexibility to work on a rotating roster including weekends, public holidays and night shifts.
• Experience with Clarity and/or Opera PMS is preferred.
• Current LCQ or Manager's Certificate.
• Knowledge of Health & Safety, Fire Safety, NZ Licensing laws and NZ Employment laws.
• NZ Driver License advantageous but not necessary.
• Immaculate personal presentation and grooming standards.
• Current eligibility to work for any New Zealand employers.

Responsibilities

• Deliver exceptional customer service ensuring guests’ satisfaction and comfort.
• Oversee daily Front Office responsibilities and operations.
• Manage Front Office team in the absence of management.
• Be a role model for the team and lead by example.
• Maintain effective communication among the team and with other departments.
• Ensure guest requests and complaints are handled professionally.
• Check guests in and out.
• Upsell products and services and implement active promotions and offers.

Skills

Guest service

Communication skills

Attention to detail

Multi-tasking

Decision making

Punctuality

Team leadership

Education

LCQ or Manager's Certificate

Tools

Clarity PMS

Opera PMS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fable Hotels and Resorts – Dunedin, South Island

At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!

The world is yours to explore, so join us today to start an adventure of a lifetime!

About the role

Fable Dunedin Hotel is an award-winning luxury hotel in the heart of Dunedin Central.

This stunning boutique hotel is looking for a hands-on Duty Manager to join Fable Dunedin Front Office team. If you have a genuine passion for delivering superior guest service at all times in a warm, friendly manner and your attention to detail is second to none, this might be a perfect role for you!!

This role will suit somebody who is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent, and you have a proven record of exceptional customer service skills.

Keyresponsibilities:

Deliver exceptional customer service ensuring guests’ satisfaction and comfort

Oversee daily Front Office responsibilities and operations

Manage Front Office team in the absence of management

To be a role model for the team and lead by example

Maintain effective communication among the team and with other departments

Ensure guest requests and complaints are handled professionally

Checking guests in and out

Able to upsell products and services, as well as implement all active promotions and offers appropriately

Skills and requirements:

Previous experience as a Duty Manager in a luxury hotel environment

Reliable and punctual

Can-do, positive attitude that consistently delivers exceptional guest engagement

Ability to make quick and accurate decisions in demanding situations

Excellent communication skills, both written and verbal

Attention to detail and accuracy

Ability to multi-task

Flexibility to work on a rotating roster, including weekends, public holidays, and night shifts when necessary

Experience with Clarity and/or Opera PMS is preferred

A current LCQ or Manager's Certificate

Good understanding of the legislation regarding current Health & Safety, Fire Safety, NZ Licensing laws, NZ Employment laws

A full NZ Driver License is advantageous but not necessary

Immaculate personal presentation and grooming standards

Current eligibility to work for any New Zealand employers

What we offer at Fable Hotels:

Paid Birthday Off

Endless career and growth opportunities

Fantastic rewards and recognition initiatives

Free access to hundreds of online Hospitality courses

A variety of amazing corporate discounts

Sound like a good fit? We’d love to talk to you!