Front Office Coordinator - Leadership opportunities

Naenae Dental Clinic Ltd; Lower Hutt; On-site; NZD 42,000 - 54,000; Full time

Job summary

Naenae Dental Clinic Ltd in New Zealand seeks a full-time Front Office Co-Ordinator to manage front desk operations across a 9-chair practice. The role focuses on greeting patients, scheduling appointments, and maintaining records and accounts, with a goal to optimise patient satisfaction and chair utilization.

Applicants should be comfortable with fast-paced environments, show initiative, and demonstrate a high level of responsibility.

Qualifications

• Prior business management or leadership experience is ideal.
• Previous administration experience preferred.
• Familiar with dental software EXACT.

Responsibilities

• Greet patients, schedule appointments, and maintain records and accounts.
• Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing daily, weekly, and monthly goals.
• Liaising with ACC and Ministry of health for treatment carried under ACC or MOH.

Skills

Leadership experience

Administration experience

Attention to detail

Work under pressure

Flexibility in hours

Professional and presentable

Willing to be coached

Tools

EXACT dental software

Job description

This is an opportunity to work with a dynamic team of professionals that provide a wide range of dental treatments. We are looking for full-time Front Office Coordinators to work at our 9-chair practice, Naenae Dental Clinic.

We offer opportunities for growth leading to higher positions.

Front Office Co-Ordinator Job Responsibilities:

Serves patients by greeting and helping them scheduling appointments, and maintaining records and accounts.

Optimises patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.

Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

Maintains operations by following policies and procedures, reporting needed changes.

Contributes to team effort by accomplishing daily, weekly, and monthly goals.

Liaising with ACC and Ministry of health for treatment carried under ACC or MOH.

Front Office Coordinator Key skills and/or attributes we are looking for include:

• Experience in business management or a leadership role is ideal
• Previous administration experience preferred
• Familiar with dental software EXACT
• High Attention to Detail
• Be able to work well under pressure and think on your feet
• Flexibility in hours is important in this role.
• A positive attitude and high standards of professional and personal presentation is essential – you must want to learn and be willing to be coached, show initiative, and demonstrate a high level of self- responsibility.

About Naenae Dental Clinic

Naenae Dental clinic has been operating for over 20 years.

This modern dental clinic is fully equipped with the best cutting-edge digital equipment to be able to provide all dental services including the popular: Orthodontics, one day crowns, digital smile design, full-mouth rehabilitation and most importantly ensuring that we keep our high standards of patient care by providing an exceptional and comfortable experience.

Applicants must have New Zealand residency or a valid visa permitting them to work in New Zealand. Weekend availability is essential, as this is a seven-day-a-week operation.