Dental Front Office Coordinator — Growth & Scheduling Lead

Naenae Dental Clinic Ltd; Lower Hutt; On-site; NZD 42,000 - 54,000; Full time

Job summary

Naenae Dental Clinic Ltd in New Zealand seeks a full-time Front Office Co-Ordinator to manage front desk operations across a 9-chair practice. The role focuses on greeting patients, scheduling appointments, and maintaining records and accounts, with a goal to optimise patient satisfaction and chair utilization.

Applicants should be comfortable with fast-paced environments, show initiative, and demonstrate a high level of responsibility.

Qualifications

• Prior business management or leadership experience is ideal.
• Previous administration experience preferred.
• Familiar with dental software EXACT.

Responsibilities

• Greet patients, schedule appointments, and maintain records and accounts.
• Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing daily, weekly, and monthly goals.
• Liaising with ACC and Ministry of health for treatment carried under ACC or MOH.

Skills

Leadership experience

Administration experience

Attention to detail

Work under pressure

Flexibility in hours

Professional and presentable

Willing to be coached

Tools

EXACT dental software

Job description

Naenae Dental Clinic Ltd in New Zealand seeks a full-time Front Office Co-Ordinator to manage front desk operations across a 9-chair practice. The role focuses on greeting patients, scheduling appointments, and maintaining records and accounts, with a goal to optimise patient satisfaction and chair utilization.

Applicants should be comfortable with fast-paced environments, show initiative, and demonstrate a high level of responsibility.