Food & Beverage Attendant / Bar Tender

SmartRecruiters, Inc.; Queenstown; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Daily staff meals

Uniform & laundry allowance

Gym access

EAP & wellbeing support

12 weeks parental leave

Leadership training opportunities

Discounted hotel stays

Job summary

Sofitel Queenstown is seeking a guest-focused team member to deliver outstanding service in a luxury hotel environment. You will engage with guests, take orders, and ensure accurate delivery while upholding Sofitel standards.

Join a supportive team with opportunities for development, staff meals, and staff benefits. A minimum 6 months in a similar role and NZ working rights are required. Flexible shifts including weekends are offered, and knowledge of wines and cocktails is advantageous.

Qualifications

• Minimum 6 months experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation/interpersonal skills.
• Desire and ability to train and develop staff.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Has the aptitude and willingness to undertake further development with Sofitel.
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues.
• Reliable and punctual with a high attention to detail and willingness to go the extra mile.
• Flexibility to work varying shifts including weekends and public holidays.
• Knowledge of wines, spirits & cocktails would be highly advantageous.
• You will need to hold working rights for New Zealand.

Responsibilities

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Skills

Interpersonal skills

Verbal communication

Written communication

Punctuality

Customer service

Job description

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.

Job Description

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:

Soul Impact

• French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre - embracinglife and love in an effortlessly joyful manner.
• Heartfelt Service Culture - possess aninnate desire to surprise and delight every guest and totailor services toeach individual, inspiring emotions andmemories.

Social Impact

• Committed Luxury - Takegreat pride in promoting vibrant local cultures andassociatedknow-how, andpossess a deep respect for thecommunities and environment our hotel is located.
• Cultural Link - expertly connect and blend the Frenchculture with our local culture and community to create exceptional and unique guest experiences.
• Live our Brand Purpose: "Guided by out French zest for life, we inspire heartfelt encounters"

Qualifications

You will harness yourluxury attitude, withhumble excellence, a distinguished presence, and elevated emotional intelligence. Your prideand passion will be complemented by:

• Minimum 6 months experience in a similar role, preferably including 5 star experience;
• Projects professional image at all times through personal presentation/ interpersonal skills;
• Desire and ability to train and develop staff;
• Initiates contacts and establishes rapport easily;
• Organises time and work efficiently;
• Effective verbal and written communication skills;
• Has the ability and willingness to undertake further development;
• Has the aptitude and willingness to undertake further development with Sofitel;
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
• Reliable and punctual with a high attention to detail and willingness to go the extra mile;
• Flexibility to work varying shifts including weekends and public holidays;
• Knowledge of wines, spirits & cocktails would behighly advantageous;
• You will need to hold working rights for New Zealand.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities.

• We offercompetitive pay, plusbenefitsincluding daily staffmealsand dry-cleaneduniformandlaundryallowance,anniversary stayswithF&B creditto enjoy.
• Freegymaccess plusskihire during the winter.
• EAP, well-being and mental health supports available,progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part insocial activitiesandcommunity involvement initiativesthrough the year.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receiveunparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Refer a friendincentive
• Supportiveand friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent position, 30 hours guaranteed, changeable roster. Starting wage $28.53/hour - $32.15/hour depending on experience.

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