Front-of-House Team Leader: Elevate Visitor Experience

Auckland Council; Auckland; On-site; NZD 65,000 - 78,000; Full time

Benefits offered by this job

Discounts & exclusive benefits

Job summary

Tātaki Auckland Unlimited, overseeing the New Zealand Maritime Museum, is seeking a Front-of-House Team Leader to manage a dynamic visitor services team and ensure exceptional guest experiences. You will lead rostering, cash handling, and frontline inquiries while supporting retail and cross-mentoring with other museum teams.

You will drive te ao Māori initiatives and foster a welcoming environment, ensuring smooth operations and memorable visits for all guests.

Qualifications

• 3+ years in a front-of-house role in hospitality or visitor attractions
• Line management experience preferred
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Familiarity with MS Office and booking systems; rostering and payroll experience preferred
• Commitment to te reo Māori, tikanga Māori and Te Tiriti o Waitangi in the workplace

Responsibilities

• Lead, coach, and motivate a team of Museum Assistants to maintain high customer service standards
• Oversee day-to-day front-of-house operations including rostering, cash handling, and visitor enquiries
• Resolve complex visitor enquiries and complaints professionally and promptly
• Support retail operations, merchandising, and cross-selling to enhance visitor experience
• Collaborate with Education, Tourism, Public Programmes, Vessels, Security and other teams for seamless operations
• Engage with te ao Māori initiatives and foster a culturally respectful environment

Skills

Front-of-house leadership

Team coaching

Customer service

MS Office

Booking systems

Rostering

Payroll administration

Tools

MS Office

Booking systems

Rostering software

Payroll administration

Job description

Tātaki Auckland Unlimited, overseeing the New Zealand Maritime Museum, is seeking a Front-of-House Team Leader to manage a dynamic visitor services team and ensure exceptional guest experiences. You will lead rostering, cash handling, and frontline inquiries while supporting retail and cross-mentoring with other museum teams.

You will drive te ao Māori initiatives and foster a welcoming environment, ensuring smooth operations and memorable visits for all guests.