Front-of-House Duty Manager & Service Leader

Idoo Viet Kitchen And Cafe; Nelson; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Professional team environment

Career growth opportunities

Modern facilities

Job summary

Idoo Viet Kitchen and Café in Richmond, New Zealand, is seeking a Duty Manager to lead restaurant and bar service, ensuring guests receive exceptional hospitality while upholding high operational standards across each shift.

You will oversee front-of-house operationsHands-on service, coordinate team shifts, and maintain a welcoming, efficient dining environment with a focus on guest satisfaction and compliance.

Qualifications

• Current New Zealand Duty Manager's Certificate is essential.
• Experience in both restaurant and bar service.
• Confident leading a team in a busy hospitality environment.
• Excellent communication and customer service skills.
• Positive attitude with strong work ethic.
• Calm under pressure and able to make sound decisions.
• Well presented, reliable and punctual.
• Flexible to work evenings, weekends and public holidays.
• Able to work legally in New Zealand with no employer sponsorship (essential).

Responsibilities

• Leading restaurant and bar service during busy shifts.
• Supervising and motivating the front of house team.
• Delivering exceptional customer service and resolving guest issues professionally.
• Preparing and serving beverages to a high standard.
• Maintaining compliance with the Sale and Supply of Alcohol Act.
• Managing cash handling and daily operational procedures.
• Working closely with the kitchen to ensure smooth service.
• Setting the standard through a positive, hands-on approach.

Skills

Team leadership

Communication

Customer service

Calm under pressure

Punctuality

Education

NZ Duty Manager's Certificate

Job description

Idoo Viet Kitchen and Café in Richmond, New Zealand, is seeking a Duty Manager to lead restaurant and bar service, ensuring guests receive exceptional hospitality while upholding high operational standards across each shift.

You will oversee front-of-house operationsHands-on service, coordinate team shifts, and maintain a welcoming, efficient dining environment with a focus on guest satisfaction and compliance.