Front-End Store Leader: Customer Experience & Team Growth

The Warehouse; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Team member discounts across our brand

Ongoing training and development

Career growth opportunities

Supportive team environment

Job summary

The Warehouse in Wellington is seeking a Sales Support Manager to lead the heartbeat of the store. You’ll look after front-end operations, including checkouts, customer service, administration and loss prevention, ensuring smooth experiences for customers and team members.

You will coach and develop a high-performing team, optimise front-end efficiency, and support store administration, cash handling and compliance, while championing health and safety and ensuring timely Click & Collect orders.

Qualifications

• Strong leadership experience in retail or customer-focused environment.
• Excellent communication and relationship-building skills.
• Ability to stay organised and keep things moving in a fast-paced environment.
• Confidence leading a team and helping others succeed.
• Good understanding of operational standards and compliance requirements.
• Positive attitude and willingness to get stuck in wherever needed.

Responsibilities

• Lead, coach and develop a team that delivers great customer service every day
• Keep the front end running efficiently and help minimise customer wait times
• Support store administration, cash handling and compliance processes
• Champion health and safety and help create a safe environment for everyone
• Ensure Click & Collect orders are picked accurately and ready on time
• Support loss prevention initiatives and store audit standards
• Help with store opening and closing routines and provide leadership across the wider store when needed
• Build a positive team culture where people feel valued, supported and set up for success

Skills

Leadership

Customer service

Communication

Organisation

Team development

Job description

The Warehouse in Wellington is seeking a Sales Support Manager to lead the heartbeat of the store. You’ll look after front-end operations, including checkouts, customer service, administration and loss prevention, ensuring smooth experiences for customers and team members.

You will coach and develop a high-performing team, optimise front-end efficiency, and support store administration, cash handling and compliance, while championing health and safety and ensuring timely Click & Collect orders.