Front Desk Lead: Guest Experience & Park Operations (Flexible)

Cambridge Holiday Park Limited; Cambridge; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Opportunities for career development

Flexible work arrangements

Job summary

Cambridge Holiday Park Limited in Cambridge, Waikato, is seeking a Senior Receptionist to join our Administration and Office Support team. This full-time role focuses on delivering exceptional guest service, handling bookings, check-ins/check-outs, and providing administrative support to staff.

You will manage the front desk, coordinate daily park operations, and liaise with other departments. We value strong communication, organisation, and a proactive approach, with weekend and public holiday

Qualifications

• Proven experience in a similar receptionist or customer service role, preferably within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service.
• Excellent organisational and multitasking abilities, with a keen eye for detail.
• Proficient in using standard office software and computer systems.
• A proactive and adaptable approach to problem-solving and decision-making.
• A genuine passion for the hospitality industry and a commitment to creating a positive guest experience.
• Be able to work alternate weekends and some public holidays.

Responsibilities

• Manage the front desk and handle all incoming enquiries, bookings, and guest check-ins/check-outs
• Provide friendly and efficient customer service to ensure a positive experience for all guests
• Perform a range of administrative tasks such as data entry, filing, and general office and housekeeping support
• Coordinate the daily operations of the holiday park, including scheduling, inventory management, and communication with other departments
• Assist with the implementation of new policies and procedures to enhance the overall guest experience
• Serve as a point of contact for all park-related inquiries and liaise with other teams as needed
• Be flexible within your role and provide support for your team members if needed wishing there roles including housekeeping.

Job description

Cambridge Holiday Park Limited in Cambridge, Waikato, is seeking a Senior Receptionist to join our Administration and Office Support team. This full-time role focuses on delivering exceptional guest service, handling bookings, check-ins/check-outs, and providing administrative support to staff.

You will manage the front desk, coordinate daily park operations, and liaise with other departments. We value strong communication, organisation, and a proactive approach, with weekend and public holiday