Front Desk & Admin Coordinator - Hospitality & Events

Comfort Hotels; Whangarei; On-site; NZD 45,000 - 58,000; Full time

Job summary

Comfort Hotels in Whangārei is seeking a hands-on receptionist/administrator to join a small team. You will cover guest services, basic accounts support and event coordination while helping implement Mews PMS and POS.

A positive attitude and willingness to learn are valued as experience with the systems is useful. Ideal candidates will have customer service experience, strong communication, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Experience in administration, reception, hospitality or customer service.
• Strong computer literacy and willingness to learn new systems.
• Proficiency with Microsoft Office and cloud-based software.

Responsibilities

• Welcome guests with friendly, professional service and manage check-ins/check-outs.
• Handle reservations, inquiries and booking modifications; respond to calls/emails.
• Resolve guest concerns and elevate issues when needed.
• Carry out general office administration and record keeping.
• Assist accounts receivable and follow up outstanding customer accounts.
• Assist with invoice processing, reconciliations and data entry.
• Assist with conference and event coordination and with Mews/POS use.

Skills

Customer service

Multitasking

Communication

Time management

Education

High school diploma

Tools

Mews PMS

POS systems

Microsoft Office

Job description

Comfort Hotels in Whangārei is seeking a hands-on receptionist/administrator to join a small team. You will cover guest services, basic accounts support and event coordination while helping implement Mews PMS and POS.

A positive attitude and willingness to learn are valued as experience with the systems is useful. Ideal candidates will have customer service experience, strong communication, and the ability to manage multiple tasks in a busy environment.