Freight Forwarding Operator

Auslink Limtied; Māngere-Ōtāhuhu; On-site; NZD 50,000 - 70,000; Full time

Job summary

Auslink is a growing logistics and freight forwarding company based in Auckland. We are seeking an experienced Forwarding Operator to join our small, fast-paced team and take ownership of end-to-end freight forwarding operations.

You will manage bookings, documentation, carrier coordination and customer communications while ensuring compliance with import/export regulations and delivering reliable service to clients.

Qualifications

• At least 3 years’ experience in freight forwarding or logistics operations.
• Strong knowledge of import/export processes and documentation.
• Excellent organisational and communication skills.
• Ability to manage multiple shipments and deadlines.
• Mandarin speaking ability is preferred.

Responsibilities

• Manage end-to-end shipment processes including booking, trucking, customs clearance, warehousing, loading, BL issuance, and billing.
• Accurately input and verify shipment data in the Forwarding Operating System.
• Coordinate with overseas agents, suppliers, carriers, and internal teams.
• Monitor shipment progress and ensure smooth delivery.
• Prepare, check, and manage shipping documentation throughout the entire shipment process, including Commercial Invoices, Packing Lists, Bills of Lading, Release Documents, Cargo-outturn Reports and POD.
• Provide timely shipment updates and respond to customer enquiries.
• Act as the main point of contact for assigned customers.
• Handle customer complaints and resolve shipment-related issues and irregularities.
• Maintain strong customer relationships and identify opportunities to improve service quality.
• Ensure invoices are issued accurately and on time.
• Monitor shipment-related costs and identify billing discrepancies.
• Liaise with the finance team on billing matters and account reconciliation.
• Identify opportunities to improve operational efficiency and control costs.
• Work closely with warehouse, sales, and finance teams to ensure smooth operations.
• Maintain effective communication with third-party logistics providers and external service partners.
• Undertake other reasonable duties as required by management.

Skills

Freight forwarding experience

Logistics operations

Organisational skills

Communication skills

Multitasking

Mandarin

Job description

Auslink is a growing logistics and freight forwarding company based in Auckland Airport. We provide reliable international freight and supply chain solutions to a wide range of customers across New Zealand and overseas.

We are currently looking for an experienced Forwarding Operator to join our small, fast-paced and close-knit team. We value someone who can work independently, take ownership of their tasks, and collaborate effectively with other team members.

About the Role

In this role, you will be responsible for managing end-to-end freight forwarding operations, ensuring shipments are handled efficiently and accurately while meeting customer requirements and complying with relevant import and export regulations.

You will work closely with the team to ensure smooth daily operations and deliver reliable, high-quality service to our customers.

Key Responsibilities

Freight Operations

Manage end-to-end shipment processes including booking, trucking, customs clearance, warehousing, loading, BL issuance, and billing

Accurately input and verify shipment data in the Forwarding Operating System

Coordinate with overseas agents, suppliers, carriers, and internal teams

Monitor shipment progress and ensure smooth delivery

Prepare, check, and manage shipping documentation throughout the entire shipment process, including Commercial Invoices, Packing Lists, Bills of Lading, Release Documents, Cargo-outturn Reports and Proof of Delivery (POD)

Customer Service

Provide timely shipment updates and respond to customer enquiries

Act as the main point of contact for assigned customers

Handle customer complaints and resolve shipment-related issues and irregularities

Maintain strong customer relationships and identify opportunities to improve service quality

Ensure invoices are issued accurately and on time

Monitor shipment-related costs and identify billing discrepancies

Liaise with the finance team on billing matters and account reconciliation

Identify opportunities to improve operational efficiency and control costs

Internal & External Coordination

Work closely with warehouse, sales, and finance teams to ensure smooth operations

Maintain effective communication with third-party logistics providers and external service partners

Undertake other reasonable duties as required by management

About You

At least 3 years’ experience in freight forwarding or logistics operations

Strong knowledge of import/export processes and documentation

Excellent organisational and communication skills

Ability to manage multiple shipments and deadlines

A proactive and customer-focused approach

Mandarin speaking ability is preferred

What We Offer

Supportive and friendly team environment

Opportunity to grow within a developing logistics business

Competitive salary package based on experience