End-to-End Freight Forwarding Specialist

Auslink Limtied; Māngere-Ōtāhuhu; On-site; NZD 50,000 - 70,000; Full time

Job summary

Auslink is a growing logistics and freight forwarding company based in Auckland. We are seeking an experienced Forwarding Operator to join our small, fast-paced team and take ownership of end-to-end freight forwarding operations.

You will manage bookings, documentation, carrier coordination and customer communications while ensuring compliance with import/export regulations and delivering reliable service to clients.

Qualifications

• At least 3 years’ experience in freight forwarding or logistics operations.
• Strong knowledge of import/export processes and documentation.
• Excellent organisational and communication skills.
• Ability to manage multiple shipments and deadlines.
• Mandarin speaking ability is preferred.

Responsibilities

• Manage end-to-end shipment processes including booking, trucking, customs clearance, warehousing, loading, BL issuance, and billing.
• Accurately input and verify shipment data in the Forwarding Operating System.
• Coordinate with overseas agents, suppliers, carriers, and internal teams.
• Monitor shipment progress and ensure smooth delivery.
• Prepare, check, and manage shipping documentation throughout the entire shipment process, including Commercial Invoices, Packing Lists, Bills of Lading, Release Documents, Cargo-outturn Reports and POD.
• Provide timely shipment updates and respond to customer enquiries.
• Act as the main point of contact for assigned customers.
• Handle customer complaints and resolve shipment-related issues and irregularities.
• Maintain strong customer relationships and identify opportunities to improve service quality.
• Ensure invoices are issued accurately and on time.
• Monitor shipment-related costs and identify billing discrepancies.
• Liaise with the finance team on billing matters and account reconciliation.
• Identify opportunities to improve operational efficiency and control costs.
• Work closely with warehouse, sales, and finance teams to ensure smooth operations.
• Maintain effective communication with third-party logistics providers and external service partners.
• Undertake other reasonable duties as required by management.

Skills

Freight forwarding experience

Logistics operations

Organisational skills

Communication skills

Multitasking

Mandarin

Job description

Auslink is a growing logistics and freight forwarding company based in Auckland. We are seeking an experienced Forwarding Operator to join our small, fast-paced team and take ownership of end-to-end freight forwarding operations.

You will manage bookings, documentation, carrier coordination and customer communications while ensuring compliance with import/export regulations and delivering reliable service to clients.