Fraud Detection Specialist

ASB Bank; Auckland; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Wellness initiatives

Parental leave

Flexible benefits

Job summary

ASB Bank is seeking a Fraud Detection Specialist to protect customers and the organisation by detecting, monitoring and investigating fraud across various workstreams. The role requires analytical thinking, decision making, and strong listening skills in a fast-paced banking environment.

The team operates on a 24/7 rotating roster, and candidates should be willing to commit to rotating shifts. Prior fraud detection experience is helpful but not essential; strong customer focus is valued.

Qualifications

• In this Fraud Detection Specialist role, you will detect, monitor, assess and investigate fraud across multiple workstreams.
• You will analyze and interrogate data from internal and external sources to make informed decisions.

Responsibilities

• Detect, monitor, assess and investigate fraud across diverse workstreams.
• Analyze data from internal and external sources to determine next steps and protect customers.

Skills

Analytical mind

Decision making

Active listening

Fraud experience

Job description

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations and technologies.

The Fraud Detection team play a vital role in protecting our Customers and Organisation against the impact of Fraud. We are now on the hunt for a Fraud Detection Specialist to join our passionate, supportive and fun-loving team.

Mo te tūranga|About the Role:

In thisFraud Detection Specialistposition, you will be primarily responsible for the detection, monitoring, assessing and investigation for Fraud across various workstreams. You will analyse and interrogate data received from various internal and external sources to make sound decisions as to the next steps, ensuring a seamless banking experience whilst meeting our regulatory obligations.

Along withyour extensive banking or financial services experience, you will bring the following skills and experience:

• A naturally inquisitive and investigative mind, with the ability to ensure confidentiality is always maintained
• Ability to make informed decisions and demonstrate initiative
• Strong listening skills, to understand our customers and support appropriately
• Experience with fraud detection, fraud monitoring or fraud investigation is helpful, however not essential

Due to the nature of the role, the team operates on a 24/7 rotating roster. As such, this role will suit someone who is able to commit to rotational shifts. Please note public transport may not always be available due to the timing of shifts.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

Role

To thrive in this role, you’ll bring the right mindset, reliability, and adaptability to a fastmoving fraud environment. We’re looking for people who demonstrate:

• Reliability & Commitment to Shift Work -you can consistently commit to rotating shifts — morning (7:00am–3:30pm), afternoon (3:00pm–11:30pm), and night (11:00pm–7:30am).
• Adaptability in a Dynamic Environment- you’re quick to learn new systems, processes, and ways of working. You’re comfortable with frequent change and can adjust your approach as fraud patterns evolve.
• Calm Under Pressure- you can stay focused and make sound decisions when things get busy or when urgent situations arise. You work well in a fast paced, everchanging environment where no two days are the same.
• Curiosity & Problem-Solving Mindset- you enjoy digging into information, spotting patterns, and asking good questions to understand what’s really going on.
• Openness to Diverse Backgrounds- you might come from customer service, retail, tech, policing, or something entirely different, we value transferable skills and fresh perspectives. Fraud or financial crime experience is a bonus, but not essential.
• Teamwork & Communication- you collaborate well with others and contribute to a supportive team culture. You’re comfortable reaching out when you need help and stepping in when teammates need support.

He aha tā mātou | What can we offer

Get the work-life equation right.

We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us.

We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day.

Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too.

With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.