Fraud Detection and Intelligence Lead

AA Insurance NZ; Auckland; On-site; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Wellbeing allowance

Flexible working arrangements

Product discounts

Refer-a-friend bonus

Job summary

AA Insurance NZ is seeking a Fraud Detection & Intelligence Lead to drive an intelligence-led approach to fraud risk management. You will identify emerging threats, develop detection strategies, and transform complex data into actionable insights to protect customers and the business.

You will lead a high-performing team, collaborate with stakeholders and external partners, and ensure robust governance and compliant intelligence practices across the organisation.

Qualifications

• Proven expertise in fraud intelligence and investigations.
• Strong analytical and process-improvement skills.
• Excellent stakeholder engagement and project management.

Responsibilities

• Lead identification of emerging fraud threats and translate insights into actions.
• Develop innovative detection approaches and intelligence-led solutions.
• Provide clear recommendations to support fraud risk management decisions.
• Coach a high-performing team and ensure governance and compliance.

Skills

Fraud intelligence

Investigations

Stakeholder engagement

Tools

Fraud analytics systems

Job description

We’re not just another workplace – we’re a group of people who genuinely care about making a positive difference for New Zealanders. We’re committed to supporting our customers, our people, our communities, and the environment. Our purpose is to earn the trust of every New Zealander by protecting what matters most.

We have an exciting opportunity for someone to join our Technical Claims team as a Fraud Detection & Intelligence Lead.

About The Role

As the Fraud Detection Intelligence Leader, you'll drive an intelligence-led approach to fraud risk management, identifying emerging threats, uncovering organised fraud activity, and delivering insights that help protect the organisation and our customers.

Working across a broad range of data sources, you'll transform complex information into actionable intelligence, leading the development of innovative detection strategies, analytical methodologies, and intelligence solutions that strengthen fraud prevention and investigation outcomes. You'll partner closely with internal stakeholders, external providers, and industry networks to enhance fraud controls, influence decision-making, and continuously improve organisational capability.

You'll also lead and develop a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement while ensuring intelligence practices, systems, and governance remain robust, effective, and compliant.

What You Will Be Doing

• Leading the way in identifying emerging fraud threats, uncovering trends and patterns, and turning intelligence into actions that help protect our customers and business
• Shaping and enhancing our fraud intelligence capability by developing innovative detection approaches, analytical tools, and intelligence-led solutions
• Bringing complex data and information to life through clear insights and recommendations that support business decisions and fraud risk management
• Building strong partnerships across the business, with industry peers and technology providers, to strengthen intelligence sharing and improve fraud outcomes
• Driving continuous improvement across intelligence systems, processes, and practices to ensure timely, accurate, and trusted intelligence
• Championing an intelligence-led culture through initiatives, education, and knowledge sharing that build fraud awareness and organisational capability
• Playing a key role in delivering our Fraud & Intelligence strategy, helping us stay ahead of an ever-evolving fraud landscape
• Leading, coaching, and developing a high-performing team, creating an environment where people are empowered to grow, innovate, and do their best work
• Ensuring our intelligence activities are delivered with strong governance, compliance, and a commitment to health, safety, and wellbeing

A Bit About You

• Proven expertise in fraud intelligence, investigations, and insurance claims management, supported by strong analytical and process improvement skills
• Excellent stakeholder engagement, communication, facilitation, presentation, and project management capabilities
• Proficient in intelligence management, investigation processes, and Fraud analytics systems

Why you'll love working with us

We have an inclusive and supportive environment and believe every voice matters. We believe in investing in our people and creating an inclusive space that provides opportunities for all.

We take our annual salary reviews, bonus schemes, and personal development seriously. We're committed to making our people's wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance and flexible working. We offer great discounts on our products and retail partners, including up to 50% off our car, home, and contents insurance, as well as a generous $1,500 refer-a-friend bonus.

Our culture and care for our people can be seen in our outstanding engagement and tenure. We believe the most important investment we can make is in you.

Please note that applications will be reviewed once the job is closed.