Fraud Detection Analyst

Kiwibank; Auckland, Wellington; Hybrid; NZD 36,000 - 52,000; Part time

Benefits offered by this job

Wellbeing days

Hybrid work arrangement

Work from home flexibility

Job summary

Kiwibank is seeking a Fraud Detection Analyst to monitor fraud alerts, investigate suspicious transactions, and make risk-based decisions to protect customers and the bank. You will analyse information from multiple sources, escalate trends, and collaborate with teams to improve systems and processes.

The role is permanent part-time (32 hours/week) Saturday–Tuesday, 5pm–2am, with training in Auckland or Wellington and remote/hybrid work from home most of the time.

Qualifications

• Experience in fraud detection or customer protection within banking or financial services.
• Experience using PRM or a similar fraud detection system.
• Knowledge of anti-money laundering and countering financing of terrorism.
• Strong qualitative and quantitative problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills.
• Ability to organise workload, prioritise and meet deadlines.

Responsibilities

• Monitor and assess fraud alerts to minimise losses and risk.
• Analyse information from internal and external sources to determine next steps.
• Investigate transactions to determine if fraud occurred.
• Escalate emerging fraud trends and identify system/process improvements.
• Listen to customers’ concerns and provide clear information and support.
• Work with the team to meet objectives and SLAs.
• Respond to statutory compliance requests from NZ Police within timeframes.
• Provide occasional after-hours support during sickness/holidays/absences.

Skills

Fraud detection

Customer protection

Excel

SQL

Analytical thinking

Attention to detail

Communication skills

Time management

Tools

PRM system

Job description

• Permanent part-time role on a Saturday to Tuesday, 5pm – 2am roster
• Enjoy four Wellbeing Days to recharge whenyou need it
• Based inAuckland or Wellington working from home

Kōtātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making animpact matters.

JoinKiwibank as a Fraud Detection Analyst and help protect our customers andoperations. You will monitor fraud alerts, investigate suspicious transactionsand make informed, risk-based decisions. Your work will directly reduce theimpact of fraudulent activity and help our customers feel supported during whatcan be a stressful experience.

In this role, you will:

• Monitor and assess fraud alerts tominimise financial losses and business risk.
• Analyse information from internal andexternal sources to determine appropriate next steps.
• Investigate transactions and decidewhether fraudulent activity has occurred.
• Escalate emerging fraud trends andidentify opportunities to improve systems, processes and procedures.
• Listen to customers’ concerns and provideclear, credible information and support.
• Work collaboratively to meet teamobjectives and service-level agreements.
• Respond to urgent statutory compliancerequests from New Zealand Police within required timeframes.
• Provide occasional support to theafter-hours team when needed, including during sickness, public holidaysor other absences.

Pleasenote this is a permanent part-time role, 32 hours per week, working Saturday toTuesday, 5pm – 2am. Training will be during business hours in our Auckland orWellington office.

You will mostly work from home, however you will be required,on occasion, to come into the Auckland or Wellington office during business hours.

Kō tātou tēnei.Kia hāpai i ō pūkenga | This is us. Where your expertise matters

At Kiwibank, we will help youbuild on your strengths and develop new skills, but in the meantime, we wouldlove to hear from you if you have some of the following skills andexperience:

• Previous experience in a fraud detection or customer protection role in a bank or financial services firm.
• Experience using PRM or a similar fraud detection system, as well as advanced Excel and SQL skills.
• An understanding of fraud within the financial services industry and the relevant legislative environment.
• An understanding of anti-money laundering and countering financing of terrorism.
• Strong qualitative and quantitative problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills, including the ability to listen carefully and explain information clearly.
• The ability to organise your workload, prioritise effectively and meet deadlines.

You do not need to tick every box to be considered. Above all, we are looking forsomeone who embodies Kiwibank’s purpose and values (Ngā Kauwaka) and whothrives in a vibrant and inclusive work environment.

Applications close on Tuesday 24 November. We will be reviewing resumesthroughout the advertising period and may withdraw the ad at any time.

Kōtātou tēnei. Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for allKiwi starts with making a difference for our people. Flexibility, growth,challenging and rewarding work - this is Kiwibank. A place where you can belongand thrive – we are as ambitious as we are caring. We have big ideas and bigplans. For you, for Kiwibank and for all Kiwi.