Fraud Detection Senior Analyst

Kiwibank; Auckland, Wellington; Hybrid; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Banking benefits

Job summary

Kiwibank is seeking an experienced Fraud Detection Senior Analyst to join the Customer Protection team. You will monitor fraud alerts, analyze data to detect trends, and own complex escalations while driving improvements across systems and processes.

The role requires 3+ years in fraud prevention or customer protection, AML knowledge, and the ability to coach others. Hybrid work arrangements apply, with duties covering after-hours incident management when rostered.

Qualifications

• 3+ years’ experience in fraud prevention operations or customer protection within a bank or financial services firm.
• Understanding of the financial industry fraud environment and relevant legislative requirements.
• Experience owning and resolving complex customer escalations and complaints through to a sound outcome.
• Ability to make sound decisions under pressure while balancing customer and risk outcomes.
• Experience coaching, training and developing others, such as mentoring colleagues, supporting quality assurance or onboarding new team members.
• Proven track record of leading continuous improvement or project change, with the confidence to challenge the status quo.
• Ability to influence and build trusted relationships with stakeholders at all levels, and act as an expert advisor.
• Understanding of risk management and the anti-money laundering environment.
• Hands-on experience with PRM or similar fraud detection system, plus advanced Excel and SQL skills.

Responsibilities

• Monitor and assess fraud alerts and help identify emerging fraud trends.
• Interrogate data and make confident, risk-based decisions.
• Take ownership of complex escalations.
• Lead change across teams by challenging the status quo and influencing improvements to systems and processes.
• Support the growth of your team by coaching and training colleagues, providing quality assurance and onboarding new employees.
• Support the after-hours team with incident management as the roster requires.

Skills

Fraud prevention

Customer protection

Decision making under pressure

Coaching and mentoring

Stakeholder relationships

Risk management & AML

Excel & SQL

Tools

PRM fraud detection system

Excel

SQL

Job description

• Enjoystaff banking benefits and discounts on everyday essentials
• Rostered hours: Monday to Wednesday 8am – 5pm, and Thursday to Friday 5pm – 2am
• Basedin Auckland or Wellington with hybrid arrangements

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This isus. Where making an impact matters.

Join Kiwibank’s leading Customer Protection team as an experienced Fraud Detection Senior Analyst and help protect Kiwi from financial harm. In this role you will:

• Monitor and assess fraud alerts and help identify emerging fraud trends.
• Interrogate data and make confident, risk-based decisions.
• Take ownership of complex escalations.
• Lead change across teams by challenging the status quo and influencing improvements to our systems and processes.
• Support the growth of your team by coaching and training colleagues, providing quality assurance and onboarding new employees.
• Support the after-hours team with incident management as the roster requires.

This is a permanent fulltime role working Monday to Wednesday 8am – 5pm, and Thursday to Friday 5pm – 2am.

Kō tātoutēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• 3+ years’ experience in fraud prevention operations or customer protection within a bank or financial services firm
• An understanding of the financial industry fraud environment and relevant legislative requirements
• Experience owning and resolving complex customer escalations and complaints through to a sound outcome
• The ability to make sound decisions under pressure while balancing customer and risk outcomes
• Demonstrated experience coaching, training and developing others, such as mentoring colleagues, supporting quality assurance or onboarding new team members
• A proven track record of leading continuous improvement or project change, with the confidence to challenge the status quo and propose better ways of working
• Demonstrated ability to influence and build trusted relationships with stakeholders at all levels, and the confidence to operate as an expert advisor
• An understanding of risk management and the anti-money laundering environment
• Hands-on experience with PRM or a similar fraud detection system, plus advanced Excel and SQL skills

Above all, we want someone who embodies Kiwibank’s purposeand values (Ngā Kauwaka) and thrives in a vibrant and inclusive workenvironment.

applications close on Tuesday 24 November.

Kōtātou tēnei. Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.