Fraud Investigations Team Lead

ASB Bank; Auckland; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellbeing initiatives

Flexible leave

Employee benefits

Job summary

ASB Bank’s Fraud Investigations team is seeking a capable leader to oversee a group of about six investigators, guiding daily workflows and risk-informed decisions.

You'll partner with senior leaders across Fraud, Financial Crime and the wider business to balance operational delivery with people leadership, driving continuous improvement and delivering strong customer outcomes.

Qualifications

• Experience in investigations, fraud, financial crime, banking or other complex case-management environments.
• Proven people leadership capability, ideally within a busy operational environment.
• Strong coaching and development skills, with a genuine passion for helping others succeed.
• Excellent judgement, problem-solving and decision-making capability.
• The ability to remain calm, organised and effective while managing competing priorities.
• Strong communication and stakeholder management skills, with the confidence to engage across all levels of the organisation.
• Curiosity to ask the right questions, challenge thinking and identify opportunities for improvement.

Responsibilities

• Lead, coach and develop a team of Fraud investigators, creating a positive and high-performing team environment.
• Manage day-to-day investigation workflows and resources to ensure cases are prioritised and progressed effectively within risk appetite.
• Support the end-to-end detection, assessment and investigation of fraud cases.
• Provide leadership, coaching and guidance to help investigators deliver quality outcomes at pace.
• Maintain strong stakeholder communication, ensuring leaders are kept informed on investigation progress, key risks and fraud exposure.
• Partner with the Fraud Leadership team to drive continuous improvement, operational excellence and strategic initiatives.
• Support reporting and updates for senior leadership forums, including ELT and stakeholders where required.
• Ensure compliance, operational risk management and effective controls remain at the centre of team activities.

Skills

Investigations experience

People leadership

Stakeholder communication

Problem solving

Job description

At ASB, our Fraud & Scams team plays a critical role in protecting our customers, our organisation, and the wider financial system from the impacts of financial crime. As fraud and scams become increasingly sophisticated, our Fraud Investigations team is focused on identifying, investigating and responding to fraud and scam risks that could impact our customers, reputation and business.

We have an exciting opportunity for a Fraud Investigations Team Leader to join our growing Investigations team. Reporting to Senior Manager Fraud Investigations, this newly created leadership role will work alongside the Team Leader and provide dedicated support to a team of investigators to ensure fraud investigations are managed with effective customer outcomes.

Mō te tūranga | About the role

As a Fraud Investigations Team Leader, you’ll support the Senior Manager and lead your team of investigators in the day to day operations, ensuring workloads are prioritised effectively, investigators are supported to perform at their best, and key fraud risks are communicated clearly to stakeholders across the business. You'll play a vital role in balancing operational delivery with people leadership, helping create structure, consistency and focus in a fast-paced environment.

This role offers the opportunity to lead a team of approximately 6 investigators while partnering closely with senior leaders across Fraud & Scams, Financial Crime and the broader business. You'll also contribute to strategic initiatives that strengthen ASB's fraud capability and support future system and process improvements.

In this role, you will:

• Lead, coach and develop a team of Fraud investigators, creating a positive and high-performing team environment.
• Manage day-to-day investigation workflows and resources to ensure cases are prioritised and progressed effectively within risk appetite.
• Support the end-to-end detection, assessment and investigation of fraud cases.
• Provide leadership, coaching and guidance to help investigators deliver quality outcomes at pace.
• Maintain strong stakeholder communication, ensuring leaders are kept informed on investigation progress, key risks and fraud exposure.
• Partner with the Fraud Leadership team to drive continuous improvement, operational excellence and strategic initiatives.
• Support reporting and updates for senior leadership forums, including ELT and stakeholders where required.
• Ensure compliance, operational risk management and effective controls remain at the centre of team activities.

We're looking for a capable people leader who brings a combination of investigations experience, performance management and leadership capability. You don't necessarily need all three, but you'll bring strength in at least two of these areas, along with the ability to learn quickly and influence others positively.

You'll bring:

• Experience in investigations, fraud, financial crime, banking or other complex case-management environments.
• Proven people leadership capability, ideally within a busy operational environment.
• Strong coaching and development skills, with a genuine passion for helping others succeed.
• Excellent judgement, problem-solving and decision-making capability.
• The ability to remain calm, organised and effective while managing competing priorities.
• Strong communication and stakeholder management skills, with the confidence to engage across all levels of the organisation.
• Curiosity to ask the right questions, challenge thinking and identify opportunities for improvement.

He aha tā mātou | What can we offer?

Get the work-life equation right.

We know life is full of priorities, and we’re here to help you find balance with a flexible and supportive working environment.

What’s important to you is important to us.

We support your wellbeing through health insurance, wellbeing initiatives, flexible leave, and benefits that work for you.

Bring your whole self to work.

At ASB, we’re committed to creating a culture where everyone feels included, valued and supported to succeed.

Grow your career.

With opportunities to lead, influence and shape a critical capability, this role offers real scope to make an impact.

At ASB, our values are more than just words.They’reanchors to who we are and wherewe’vecome from. They guide how we work together, how we show up for our customers and communities, and how we shape the future of ASB.

Kia Manaaki | Care

Care is about lifting our people, customers and communities to reach their potential

KiaMāia| Courage

Courage is about doing the right thing even when it feels hard

Kia Mahira | Curiosity

Curiosity is about better decision making and applying judgement before we act