Remote Part-Time Fraud Detection Analyst (Sat-Tue)

Kiwibank; Auckland, Wellington; Hybrid; NZD 36,000 - 52,000; Part time

Benefits offered by this job

Wellbeing days

Hybrid work arrangement

Work from home flexibility

Job summary

Kiwibank is seeking a Fraud Detection Analyst to monitor fraud alerts, investigate suspicious transactions, and make risk-based decisions to protect customers and the bank. You will analyse information from multiple sources, escalate trends, and collaborate with teams to improve systems and processes.

The role is permanent part-time (32 hours/week) Saturday–Tuesday, 5pm–2am, with training in Auckland or Wellington and remote/hybrid work from home most of the time.

Qualifications

• Experience in fraud detection or customer protection within banking or financial services.
• Experience using PRM or a similar fraud detection system.
• Knowledge of anti-money laundering and countering financing of terrorism.
• Strong qualitative and quantitative problem-solving skills.
• Excellent attention to detail and a commitment to accuracy.
• Confident written and verbal communication skills.
• Ability to organise workload, prioritise and meet deadlines.

Responsibilities

• Monitor and assess fraud alerts to minimise losses and risk.
• Analyse information from internal and external sources to determine next steps.
• Investigate transactions to determine if fraud occurred.
• Escalate emerging fraud trends and identify system/process improvements.
• Listen to customers’ concerns and provide clear information and support.
• Work with the team to meet objectives and SLAs.
• Respond to statutory compliance requests from NZ Police within timeframes.
• Provide occasional after-hours support during sickness/holidays/absences.

Skills

Fraud detection

Customer protection

Excel

SQL

Analytical thinking

Attention to detail

Communication skills

Time management

Tools

PRM system

Job description

Kiwibank is seeking a Fraud Detection Analyst to monitor fraud alerts, investigate suspicious transactions, and make risk-based decisions to protect customers and the bank. You will analyse information from multiple sources, escalate trends, and collaborate with teams to improve systems and processes.

The role is permanent part-time (32 hours/week) Saturday–Tuesday, 5pm–2am, with training in Auckland or Wellington and remote/hybrid work from home most of the time.