Forklift Fleet Dispatcher & Customer Care Specialist

Crown Lift Trucks New Zealand; Christchurch; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

On-going training

Collaborative team environment

Job summary

Crown Lift Trucks New Zealand, based in Christchurch, is seeking a proactive Call Centre/Service Dispatch operator. You will handle customer enquiries, log breakdowns, and coordinate field technicians across the South Island, ensuring timely maintenance and repairs.

A collaborative, fast-paced environment supports your growth and provides ongoing training. This permanent role is Monday to Friday, with opportunities across regions and a strong emphasis on delivering exceptional customer

Qualifications

• Experience in service dispatching or contact centre environments.
• Strong customer-centric and solutions-focused attitude.
• Ability to build and maintain effective relationships with internal and external stakeholders.

Responsibilities

• Log breakdowns and maintenance calls for our forklift fleet quickly and accurately.
• Schedule maintenance and repairs and ensure technicians are in the right place.
• Manage shared inbox and phone system to respond to customer enquiries.

Skills

Customer focus

Communication skills

Organisation & planning

Data entry

IT literacy

Job description

Crown Lift Trucks New Zealand, based in Christchurch, is seeking a proactive Call Centre/Service Dispatch operator. You will handle customer enquiries, log breakdowns, and coordinate field technicians across the South Island, ensuring timely maintenance and repairs.

A collaborative, fast-paced environment supports your growth and provides ongoing training. This permanent role is Monday to Friday, with opportunities across regions and a strong emphasis on delivering exceptional customer