Christchurch Forklift Service Dispatcher

CROWN EQUIPMENT NZ; Christchurch; Presencial; NZD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Crown Lift Trucks New Zealand seeks a proactive Call Centre/Dispatch Analyst to join the Christchurch team. You will be the first point of contact for customer inquiries, log breakdowns, and arrange maintenance and repairs while ensuring technicians are allocated efficiently across the South Island.

This permanent role runs Monday to Friday, based in Christchurch, with training and cross-team collaboration across regions.

Formación

• Background in service dispatching or contact centre is advantageous
• Strong organisational, planning and data entry skills
• Excellent communication and relationship-building abilities
• IT savvy and proficient with multiple platforms

Responsabilidades

• Log and triage breakdowns and maintenance requests for forklifts
• Schedule maintenance and dispatch technicians to sites
• Manage shared inbox and phone system for inquiries
• Coordinate with service and operations teams across regions
• Support coverage of leave in other regions

Conocimientos

Customer service

Dispatching

Communication

IT literacy

Descripción del empleo

Crown Lift Trucks New Zealand seeks a proactive Call Centre/Dispatch Analyst to join the Christchurch team. You will be the first point of contact for customer inquiries, log breakdowns, and arrange maintenance and repairs while ensuring technicians are allocated efficiently across the South Island.

This permanent role runs Monday to Friday, based in Christchurch, with training and cross-team collaboration across regions.