Field Service Dispatch Coordinator

Crown; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Crown Lift Trucks New Zealand is seeking a proactive Call Centre/Dispatch specialist based in Christchurch. You will handle customer inquiries, log service calls and coordinate maintenance and repairs for our forklift fleet.

You’ll schedule technicians across the South Island, manage a shared inbox and phone system, and support regional coverage. A background in dispatching or contact centres and strong IT/data skills are ideal.

Qualifications

• Experience in service dispatching or contact centre preferred.
• Proven customer-centric and solutions-focused approach.
• Strong organisational, planning and data entry abilities.
• Good IT skills and ability to work across multiple platforms.

Responsibilities

• Log breakdowns and maintenance calls for the forklift fleet quickly and accurately.
• Schedule maintenance and repairs and ensure technicians are in the right place at the right time.
• Manage the shared inbox and phone system to respond to customer enquiries.
• Prepare daily run schedules for Field Service Technicians and coordinate regions as needed.
• Collaborate with Service and Operations teams across regions.

Skills

Customer service focus

Communication skills

Organisational skills

Data entry

IT literacy

Dispatching experience

CRM software

Telephone system

Tools

CRM software

Telephone system

Job description

Crown Lift Trucks New Zealand is seeking a proactive Call Centre/Dispatch specialist based in Christchurch. You will handle customer inquiries, log service calls and coordinate maintenance and repairs for our forklift fleet.

You’ll schedule technicians across the South Island, manage a shared inbox and phone system, and support regional coverage. A background in dispatching or contact centres and strong IT/data skills are ideal.