Customer Call Centre / Service Dispatcher - Crown Christchurch

Crown Lift Trucks New Zealand; Christchurch; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

On-going training

Collaborative team environment

Job summary

Crown Lift Trucks New Zealand, based in Christchurch, is seeking a proactive Call Centre/Service Dispatch operator. You will handle customer enquiries, log breakdowns, and coordinate field technicians across the South Island, ensuring timely maintenance and repairs.

A collaborative, fast-paced environment supports your growth and provides ongoing training. This permanent role is Monday to Friday, with opportunities across regions and a strong emphasis on delivering exceptional customer

Qualifications

• Experience in service dispatching or contact centre environments.
• Strong customer-centric and solutions-focused attitude.
• Ability to build and maintain effective relationships with internal and external stakeholders.

Responsibilities

• Log breakdowns and maintenance calls for our forklift fleet quickly and accurately.
• Schedule maintenance and repairs and ensure technicians are in the right place.
• Manage shared inbox and phone system to respond to customer enquiries.

Skills

Customer focus

Communication skills

Organisation & planning

Data entry

IT literacy

Job description

Crown Lift Trucks New Zealand is proud of its history of serving New Zealand's businesses and communities for the past 42 years. Crown Lift Trucks is one of the world's largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction. With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.

The role

You will join our knowledgeable and experienced service team in Christchurch and be supported by great training and shared expertise across the business. This diverse role is all about exceptional customer care and will see you ensuring all breakdown and maintenance calls regarding out fleet of forklifts are logged quickly and accurately.

Based in Wigram in Christchurch, but assisting our service teams across the South Island, you'll be the first port of call for customer enquiries at Crown NZ, establishing a rapport, attending to their queries and providing them with an unparalleled service experience as you schedule their maintenance & repairs and ensure that our technicians out in the field are in the right place at the right time. You will work across multiple platforms, managing both a shared inbox and phone system, responding to customer enquiries and completing daily run schedules for our Field Service Technicians. As part of the Call Centre team, you will also assist in the other regions, for instance helping to cover leave.

You will work closely and collaboratively with our Service and operations teams around the regions.

This is a permanent role, Mondays to Fridays.

Requirements

About you

To shine in this role, you'll bring your energetic and enthusiastic self to work every day, with a strong customer-centric & solutions-focused attitude and outstanding communication skills. Ideally, you'll come from a background in service dispatching or contact centre and be familiar with operating in a high-performing environment. You'll be able to demonstrate strong organisational, planning data entry, & attention-to-detail skills. Being IT savvy is essential, as is your ability to build and maintain strong relationships with your internal and external stakeholders.

You'll combine enthusiasm and professionalism with a collaborative mindset and the ability to continuously deliver and outstanding customer experience. To really understand and relate to our customers, an automotive or mechanical industry background or knowledge would be advantageous however it's not essential. If you've got the right attitude and a genuine willingness to learn, we'll provide all the training and support you need to thrive.

Benefits

What we can offer you

In return, we'll offer you a market-related salary plus benefits and excellent opportunities for on-going training and development - not to mention a strong and collaborative team environment. As Crown Lift Trucks New Zealand is part of the global Crown business, there are great opportunities for on-going career development and progression.

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work in New Zealand.