Experience-Driven F&B Attendant | Luxury Hotel

SmartRecruiters, Inc.; Queenstown; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Daily staff meals

Uniform & laundry allowance

Gym access

EAP & wellbeing support

12 weeks parental leave

Leadership training opportunities

Discounted hotel stays

Job summary

Sofitel Queenstown is seeking a guest-focused team member to deliver outstanding service in a luxury hotel environment. You will engage with guests, take orders, and ensure accurate delivery while upholding Sofitel standards.

Join a supportive team with opportunities for development, staff meals, and staff benefits. A minimum 6 months in a similar role and NZ working rights are required. Flexible shifts including weekends are offered, and knowledge of wines and cocktails is advantageous.

Qualifications

• Minimum 6 months experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation/interpersonal skills.
• Desire and ability to train and develop staff.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Has the aptitude and willingness to undertake further development with Sofitel.
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues.
• Reliable and punctual with a high attention to detail and willingness to go the extra mile.
• Flexibility to work varying shifts including weekends and public holidays.
• Knowledge of wines, spirits & cocktails would be highly advantageous.
• You will need to hold working rights for New Zealand.

Responsibilities

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Skills

Interpersonal skills

Verbal communication

Written communication

Punctuality

Customer service

Job description

Sofitel Queenstown is seeking a guest-focused team member to deliver outstanding service in a luxury hotel environment. You will engage with guests, take orders, and ensure accurate delivery while upholding Sofitel standards.

Join a supportive team with opportunities for development, staff meals, and staff benefits. A minimum 6 months in a similar role and NZ working rights are required. Flexible shifts including weekends are offered, and knowledge of wines and cocktails is advantageous.