Flexible-Hours Service Delivery Leader

New Zealand Post Group; Nelson; On-site; NZD 90,000 - 130,000; Full time

Job summary

New Zealand Post Group in Blenheim is seeking a Service Delivery Manager to lead a front-line team across processing, couriers, and rural delivery contractors. You will manage rosters, budgets and workforce planning while ensuring service standards and customer expectations are met.

The role requires hands-on leadership, strong reporting skills, and the ability to liaise with customers and escalate issues. A dynamic, commercially aware leader who can drive change is ideal.

Qualifications

• Experienced people leader with proven ability to develop positive teams.
• Strong reporting and data analysis skills, including Excel.
• Commercial acuity with budgets and financials and the ability to present results.

Responsibilities

• Regular check-ins with your team.
• Managing performance, site safety and wellbeing.
• Fostering a positive internal culture and developing relationships.
• Providing reporting/analysis using IT and Excel skills.
• Managing rosters, budgets and workforce planning.
• Recruiting and onboarding.
• Being a key point of contact for customers and handling escalations.
• Leading change processes through vision and collaboration.

Skills

Leadership

Customer service

Budget/financials

Communication

Tech savviness

Unionised environment experience

Tools

MS Office

Excel

Outlook

Teams

Job description

New Zealand Post Group in Blenheim is seeking a Service Delivery Manager to lead a front-line team across processing, couriers, and rural delivery contractors. You will manage rosters, budgets and workforce planning while ensuring service standards and customer expectations are met.

The role requires hands-on leadership, strong reporting skills, and the ability to liaise with customers and escalate issues. A dynamic, commercially aware leader who can drive change is ideal.