Service Delivery Leader: Frontline Ops & Change

NZ Post; Christchurch; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance discounts

Holiday home rates

Retail discounts

Employee assistance programme

Inclusive workplace culture

Job summary

NZ Post is seeking a Service Delivery Manager in Christchurch to lead a diverse frontline team within the Mail value stream, ensuring reliable service across New Zealand. The role balances people leadership, operational performance, and commercial outcomes while guiding teams through change.

You will work in a unionised environment, building strong relationships with employees and unions, and deliver visible leadership across your portfolio with a focus on safety and engagement.

Qualifications

• Proven people leadership experience in an operational environment.
• Experience working with unions and managing industrial relations matters.
• Strong financial acumen with budgets and costs.
• Ability to balance customer, people and business outcomes.
• Excellent communication, coaching and stakeholder management skills.

Responsibilities

• Lead, coach and develop a frontline operational team to achieve service and performance outcomes.
• Build effective relationships with unions, contractors and key stakeholders.
• Lead change initiatives and support teams through periods of transformation.
• Drive operational performance, productivity and customer service excellence.
• Manage budgets, resources and costs to deliver strong commercial outcomes.
• Create a safe, engaged and high performing workplace culture.

Skills

People leadership

Operations management

Stakeholder management

Change leadership

Commercial acumen

Communication

Job description

NZ Post is seeking a Service Delivery Manager in Christchurch to lead a diverse frontline team within the Mail value stream, ensuring reliable service across New Zealand. The role balances people leadership, operational performance, and commercial outcomes while guiding teams through change.

You will work in a unionised environment, building strong relationships with employees and unions, and deliver visible leadership across your portfolio with a focus on safety and engagement.