Flexible Digital Support & Events Coordinator

Taupo District Council; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Hilton in Taupo/New Zealand seeks a Groups, Meetings & Events Coordinator to support the Sales & Marketing team, delivering memorable guest experiences. You will manage administration, reservations, proposals, and negotiations while coordinating conferences, weddings, and social events with vendors and internal teams.

The role emphasizes communication, market research, and data‑driven decision making, with flexibility for part‑time or full‑time hours and a strong customer‑service focus.

Qualifications

• At least 1 year in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
• Experience with hotel reservation systems preferred.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office.
• Proficiency in hotel/event management software preferred.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.

Responsibilities

• Communication & client engagement with clients, vendors, and internal teams.
• Deliver exceptional customer service to guests and clients.
• Assist in planning and executing conferences, weddings, and social events.
• Conduct market research on customer preferences and trends.
• Support proposals, client negotiations, contracts, and promotions.
• Maintain vendor and stakeholder relations for quality and reliability.
• Address issues promptly during planning and execution phases.
• Evaluate campaign and event performance.
• Collaborate across departments to align efforts and goals.
• Stay updated with industry trends and apply innovative approaches.
• Use hotel systems like Delphi, Salesforce, PEP, Market Planner effectively.
• Manage group and individual reservations for a personalized booking experience.

Skills

Communication skills

Sales admin

Hospitality mindset

Multitasking

Team player

Analytical thinking

Event coordination

Customer service

Proposal support

Education

Diploma/degree in Hospitality or related

Tools

Delphi

Salesforce

PEP

Market Planner

Job description

Hilton in Taupo/New Zealand seeks a Groups, Meetings & Events Coordinator to support the Sales & Marketing team, delivering memorable guest experiences. You will manage administration, reservations, proposals, and negotiations while coordinating conferences, weddings, and social events with vendors and internal teams.

The role emphasizes communication, market research, and data‑driven decision making, with flexibility for part‑time or full‑time hours and a strong customer‑service focus.