Groups, Meetings & Events Coordinator — Hospitality Pro

Hilton Hotels & Resorts

Auckland

On-site

NZD 50,000 - 70,000

Full time

7 days ago

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Job summary

Hilton Hotels & Resorts Taupo is seeking a Groups, Meetings & Events Coordinator to support the Sales & Marketing team in delivering memorable events and driving new business. You will coordinate conferences, weddings, and social events, communicate with clients and vendors, and use Delphi, Salesforce, PEP, and Market Planner tools to ensure flawless delivery.

With at least 1 year in hotel sales admin or coordinator roles and a hospitality-related degree, you'll thrive in a fast-paced,

Qualifications

1+ year of experience in hotel sales admin/coordinator role preferred.
Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
Experience with hotel reservation systems preferred.
Proficiency in Microsoft Office.
Experience in customer service, event coordination, or marketing preferred.
Proficiency in hotel/event management software preferred.

Responsibilities

Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
Project Coordination: Assist in planning and executing conferences, weddings, and social events.
Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
Sales Support: Assist the sales team with proposals, client negotiations contracts, and promotional activities.
Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
Problem-Solving: Address issues promptly during planning and execution phases.
Performance Analysis: Evaluate the success of campaigns and events.
Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
Technical Tools: Use hotel systems such as Delphi, Salesforce, PEP, and Market Planner Survey tools effectively.
Hotel Reservations: Managing group and individual reservations, ensuring a smooth and personalised booking experience for every guest.