Conferences & Events Coordinator | Crowne Plaza Auckland

InterContinental Hotels Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Crowne Plaza Auckland, part of IHG Hotels & Resorts, is seeking a Conferences & Events Coordinator to manage pre-event components of the Meetings Cycle and drive lead conversion for organic MICE inquiries.

You will work with the Crowne Meetings team to allocate space, coordinate with Reservations for room availability, and ensure smooth delivery. The role requires hotel experience and strong sales and communication skills.

Qualifications

• Diploma or Bachelor's Degree in Hospitality or Hotel Management preferred.
• 2 years of related hotel experience.
• Demonstrated sales conversion skills are essential.
• Strong communication and negotiation abilities.
• Knowledge of IHG products and marketing programs is a plus.

Responsibilities

• Manage pre-event components of the Meetings Cycle and lead conversion of organic MICE inquiries.
• Coordinate space allocation with Crowne Meetings team for conferences and events.
• Liaise with Reservations for room availability and preferences.
• Record sales activities in Delphi MPE and follow up on leads to secure business.
• Collaborate with F&B and Executive Chef on pricing and banquet menus.

Skills

Sales skills

Client management

Negotiation

Communication

Organizational skills

Adaptability

Education

Diploma or Bachelor's Degree in Hospitality or Hotel Management

Tools

Opera

Delphi

Job description

About the role

Crowne Plaza Auckland is a leading hotel in the heart of the city, offering guests a luxurious and comfortable stay. As part of the IHG Hotels & Resorts group, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Join our team and be a part of our continued success.

We are currently seeking a Conferences & Events Coordinator responsible for managing the pre-event components of the Meetings Cycle. Responsible for lead conversion of all organic MICE and ad-hoc group enquiries, you will monitor market activities through client feedback and gather information relating to changing industry conditions.

Key responsibilities

• Create and drive your development plan in line with performance development outcomes
• Ensure hotels and departments are aware of the clients expectations to ensure smooth delivery and activation
• Ensure all meetings inquiries are handled within meeting success standard procedures
• Work with the Crowne Meetings team to coordinate the allocation of space for the conference and associated events
• Liaise with the Reservations Department for room availability and room preference
• Conduct room familiarizations and site inspections
• Monitor competitor activities
• Follow up and negotiate on sales leads and business quoted to ensure business is secured
• Record all sales activities within Delphi MPE
• Liaise with the Food & Beverage Manager and the Executive Chef on the pricing and preparation of banquet menus, and beverages and wine lists

About you

• Diploma or Bachelor's Degree in Hospitality or Hotel Management, Sales and Events or related field is preferred
• 2 years of related experience within a hotel capacity
• Demonstrated conversion sales skills – in-depth knowledge of sales principles and techniques
• Creative, innovative, and aware of new technology trends in the travel industry
• Strong client management, problem solving and organization skills
• Effective communication and negotiation skills
• Strong knowledge of IHG products, rates, and marketing programs
• Experience with Opera, Delphi or other hotel system is preferred for the role
• Organized, with attention to detail with the ability to work to deadlines
• Demonstrates flexibility and adaptability to meet changing environments

About us

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. We genuinely care about people, and we show this through living out our promise of True Hospitality every day.

You’ll be rewarded for your hard work with a suite of benefits that support you and your family’s well-being, including;

• Paid birthday leave;
• Discounted Car parking in the CBD
• Enhanced parental leave;
• Free meals provided during your working hours
• An active staff recognition programme
• Access to many retail benefits through our company portal
• Access to EAP
• Accommodation and Food & Beverage Perks across 6000+ hotels internationally

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, gro,w and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.