Fleet Manager

New Zealand Couriers Limited; New Plymouth; On-site; NZD 95,000 - 130,000; Full time

Job summary

New Zealand Couriers in New Plymouth is seeking a Fleet Manager to lead fleet performance, compliance, and optimisation across the contractor network. You’ll partner with courier contractors to improve service, safety, and efficiency while upholding company standards.

You’ll coach and develop contractor relationships, coordinate with operations teams, monitor KPIs, and drive continuous improvements in delivery performance across the network.

Qualifications

• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Build and maintain strong relationships with courier contractors.
• Support contractor onboarding, engagement, performance, and development.
• Monitor contractor operational performance and service delivery standards.
• Work collaboratively with operations teams to resolve delivery and service issues.
• Ensure contractors meet compliance, health & safety, and company standards.
• Provide coaching, guidance, and support to contractors to drive operational success.
• Manage contractor communications and handle escalations professionally and effectively.
• Identify opportunities for operational improvements and efficiency gains.

Skills

Contractor relations

Stakeholder management

Communications

Analytical thinking

Leadership

Job description

Requisition ID16347-Posted29/09/2026-New Zealand Couriers-Operations-New Plymouth-New Plymouth-Permanent Full Time-Logistics-New Zealand-Taranaki-New Plymouth

At New Zealand Couriers, we keep New Zealand businesses moving. As one of the country’s leading courier and logistics providers, we’re proud of our strong customer relationships, nationwide network, and commitment to operational excellence. Our people are at the heart of what we do, and we’re focused on building a safe, efficient, and high-performing operation that supports our customers and contractors every day.

We’re now looking for an experienced Fleet Manager to lead the performance, compliance, and optimisation of our fleet operations.

The role

This role is focused on managing and strengthening courier contractor relationships across the network. As Fleet Manager, you’ll work closely with courier contractors to support operational performance, compliance, engagement, and service excellence.

You’ll act as the key link between contractors and the business, ensuring contractors are supported to operate successfully while maintaining high service standards for customers. The role combines operational leadership, relationship management, problem-solving, and continuous improvement.

What you’ll be doing

• Build and maintain strong relationships with courier contractors
• Support contractor onboarding, engagement, performance, and development
• Monitor contractor operational performance and service delivery standards
• Work collaboratively with operations teams to resolve delivery and service issues
• Ensure contractors meet compliance, health & safety, and company standards
• Provide coaching, guidance, and support to contractors to drive operational success
• Manage contractor communications and handle escalations professionally and effectively
• Identify opportunities for operational improvements and efficiency gains

What we’re looking for

• Proven ability to manage multiple priorities in a fast-paced operational environment
• Excellent communication and relationship management skills
• Strong analytical and problem-solving capability
• Experience working with contractors
• A proactive, hands-on approach with a continuous improvement mindset
• Strong organisational and leadership skills

Be a part of a team, whose values attract people who are hardworking, have integrity, a strong customer focus, and are passionate about success.

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do and are driven to get things done.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.