Fixed-Term Jade Store Shift Leader – Auckland

Mountain Jade; Auckland; On-site; NZD 40,000 - 43,000; Full time

Benefits offered by this job

Monthly team bonus

Staff parking

Staff discounts

Training

Leadership exposure

Job summary

Mountain Jade, Auckland-based retailer of handcrafted jade carvings, is seeking a Retail Shift Manager for a fixed-term role at the Mānawa Bay store. You’ll lead on the shop floor, drive sales and coach the team, ensuring exceptional customer experiences.

The role involves hands-on leadership, weekend and holiday hours, and contributing to store performance while maintaining Mountain Jade’s high standards and culture.

Qualifications

• Previous retail leadership, supervisory, keyholder or senior retail experience.
• A strong sales mindset with proven ability to deliver results.
• Confidence leading, coaching and motivating others.
• Strong organisational and communication skills.
• Ability to take ownership and make good decisions during a shift.
• Calm, proactive approach to problem-solving.
• High standards of presentation and professionalism.
• Confidence handling customer concerns and working toward positive outcomes.
• Reliability and flexibility to work across weekends, public holidays and varying retail hours.
• Respect for all cultures, with confidence and willingness to correctly use and pronounce Te Reo Māori.
• Experience in jewellery, luxury goods, tourism or collectibles would be an advantage.

Responsibilities

• Lead by example in delivering outstanding customer experiences and achieving store sales targets.
• Take ownership of your shift and provide clear direction to the team.
• Coach, support, and motivate Sales Assistants on the shop floor.
• Support the Retail Sales Manager and Operations Manager with the successful operation of the store.
• Oversee opening and closing procedures and other daily store operations.
• Assign and monitor daily tasks, ensuring operational and administrative requirements are completed.
• Maintain high standards of store presentation, merchandising, compliance, and stock management.
• Confidently manage customer enquiries and help resolve issues when required.
• Monitor store performance throughout your shift and respond proactively to opportunities.
• Provide clear written shift reports and handovers to management.
• Help create a friendly, supportive and high-performing team environment.

Skills

Retail leadership

Sales mindset

Coaching

Organisational skills

Communication

Decision making

Problem solving

Presentation

Reliability

Te Reo Māori

Te Reo Māori respect

Job description

Mountain Jade, Auckland-based retailer of handcrafted jade carvings, is seeking a Retail Shift Manager for a fixed-term role at the Mānawa Bay store. You’ll lead on the shop floor, drive sales and coach the team, ensuring exceptional customer experiences.

The role involves hands-on leadership, weekend and holiday hours, and contributing to store performance while maintaining Mountain Jade’s high standards and culture.