Fixed-term Customer Service Representative - The Palms

Westpac New Zealand Limited; Christchurch; Hybrid; NZD 45,000 - 55,000; Full time

Job summary

Westpac New Zealand Limited is hiring a Fixed-term Customer Service Representative at The Palms Branch in Christchurch for a 10-month fixed-term contract. You will be the friendly first contact for customers, guiding them through online banking, card queries, and regulatory requirements with calm efficiency.

You should have a customer‑obsessed mindset, strong communication skills, and comfort with digital tools.

Qualifications

• Customer service experience preferred.
• Comfort with digital banking tools and online services.
• Strong communication and problem-solving skills.
• Ability to stay calm and provide clear guidance on regulatory requirements.

Responsibilities

• Assist customers with online banking issues and guide them through digital tools.
• Resolve card disputes and related inquiries in a timely manner.
• Provide accurate information on banking products and compliance requirements.
• Deliver a friendly, helpful service experience at The Palms Branch.

Skills

Customer service

Administration

Digital tools

Communication

Problem solving

Regulatory knowledge

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Digital banking tools

Job description

Fixed-term Customer Service Representative - The Palms# Careers## Fixed-term Customer Service Representative - The PalmsApply: The Palms Branch: Full time: Posted Today: End Date: November 13, 2026 (1 day left to apply): JR108211**Fixed-term Customer Service Representative, The Palms*** **The Palms Branch | The Palms Shopping Centre*** **Full time, 10 month fixed-term position*** **Monday to Friday****Mō te tūranga | About the Role**As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‐solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‐do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.If you love people, love problem‐solving, and want to make a real impact every day, this is where you’ll thrive!**Nā tāu rourou | What will you bring?**We’re looking for customer‐obsessed superstars — people who light up when they’re helping others, who thrive in fast‐paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You’ll bring:* A strong background in customer service or administration, with a genuine love for helping people* Confidence using digital tools and the ability to guide customers through them with ease* The ability to juggle multiple priorities while staying calm, composed, and solutions‐focused* An understanding of financial services, compliance, or regulated environments (or the willingness to learn)* A natural talent for problem‐solving and adapting quickly to changing customer needs* A growth mindset, a desire to build a long‐term career, and the drive to deliver great outcomes every day **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve. **Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities. **Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable** **Applications close:**12 November 2026