Fixed-term Customer Service Representative - The Palms

Westpac New Zealand; New Zealand; On-site; NZD 48,000 - 64,000; Full time

Job summary

Westpac New Zealand is seeking a Fixed-term Customer Service Representative at The Palms. This 10-month, full-time role requires providing exceptional service as the first friendly face or voice for customers, helping them navigate online banking, card disputes, and regulatory requirements.

You’ll support customers with digital tools, while maintaining a calm, solutions‑focused approach. The role offers Monday to Friday work at The Palms shopping centre, contributing to community banking

Qualifications

• Experience in customer service or administration is preferred.
• Comfort with guiding customers through digital banking tools.
• Ability to handle multiple priorities while staying calm and client-focused.

Responsibilities

• Help customers with online banking access and navigation.
• Assist customers through card disputes and regulatory inquiries.
• Guide customers to the right digital tools and ensure they leave feeling heard and confident.

Skills

Customer service

Digital tools guidance

Multitasking

Calm under pressure

Regulatory understanding

Problem solving

Job description

Fixed-term Customer Service Representative, The Palms

The Palms Branch | The Palms Shopping Centre

Full time, 10 month fixed-term position

Monday to Friday

Mō te tūranga | About the Role

As a Customer Service Representative, you're the person our customers count on in the moments that matter - the calm voice, the problem‑solver, the guide who helps them navigate life's financial ups and downs with confidence. You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you'll be empowered to do exactly that.

No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You'll bring curiosity, care, and a can‑do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you'll thrive!

Nā tāu rourou | What will you bring?

• A strong background in customer service or administration, with a genuine love for helping people


• Confidence using digital tools and the ability to guide customers through them with ease


• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused


• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)


• A natural talent for problem‑solving and adapting quickly to changing customer needs


• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. We're a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there's no limit to what we can achieve.

Mahi tahi tātou, tē katia tātou | Together, we're unstoppable

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close:

12 November 2026