Customer Service Representative - Botany

Westpac New Zealand; New Zealand; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

4 weeks standard holiday

5 wellbeing leave days

Additional leave options up to 4 weeks

Banking benefits & insurance discounts

Superannuation scheme

Career growth programs

Generous parental leave

School holiday subsidy

Job summary

Westpac New Zealand is seeking a Customer Service Representative at Botany Town Centre. This full-time, permanent role requires proactive customer support, guiding clients through online banking and digital tools, and handling card disputes with a calm, solutions-oriented approach.

Fluency in Cantonese or Mandarin is highly desirable, with a strong preference for candidates who bring customer-service excellence, adaptability, and an interest in growing a long-term career in financial services.

Qualifications

• Fluency or strong familiarity with Cantonese or Mandarin is highly desirable.
• Experience in customer service or administration is preferred.
• Ability to guide customers through digital tools and online banking processes.
• Comfort juggling multiple priorities with calm, solutions-focused thinking.
• Understanding of financial services, compliance, or regulated environments is a plus.

Responsibilities

• Provide exceptional customer service in-person or via phone as the first friendly face customers meet.
• Assist customers with online banking and digital tools to improve their banking experience.
• Resolve issues such as card disputes and explain regulatory requirements clearly.
• Guide customers to the right digital tools and self-serve options.
• Maintain composure and professionalism while handling multiple inquiries.
• Represent Westpac and contribute to a welcoming store environment at Botany Town Centre.

Skills

Customer service

Digital tools

Multitasking

Regulatory knowledge

Problem-solving

Growth mindset

Job description

Customer Service Representative, Botany Town Centre

Botany Town Centre Branch

Full time, Permanent position

Mon/Weds/Thurs/Fri & Saturdays (Sunday and Tuesday off)

Fluency in Cantonese or Mandarin (spoken and written) would be highly desirable

Mō te tūranga | About the Role

Cantonese or Mandarin language skills would be highly regarded, as they will help you build meaningful connections and provide exceptional support to our diverse customer community.

As a Customer Service Representative, you're the person our customers count on in the moments that matter - the calm voice, the problem‑solver, the guide who helps them navigate life's financial ups and downs with confidence. You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you'll be empowered to do exactly that.

No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You'll bring curiosity, care, and a can‑do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.

If you love people, love problem‑solving, and want to make a real impact every day, this is where you'll thrive!

Nā tāu rourou | What will you bring?

We're looking for customer‑obsessed superstars - people who light up when they're helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you're a recent graduate, or maybe you've built your customer skills in another industry and you're ready for a new challenge. What matters most is your passion for people, your digital confidence and your drive to grow your career with a team that backs you to succeed. You'll bring:

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. We're a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there's no limit to what we can achieve.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 12 November 2026