Casual Customer Service Representative - Taranaki

Westpac New Zealand Limited; New Plymouth; Sur place; NZD 28 000 - 34 000; Temps partiel

Résumé du poste

Westpac New Zealand Limited in New Zealand seeks a Casual Customer Service Representative covering New Plymouth and Hawera. You’ll be the friendly face answering questions, guiding customers through banking tools, and helping resolve everyday banking needs in fast-paced environments.

You’ll bring customer-service experience, comfort with digital tools, and the ability to multitask calmly. A reliable vehicle is helpful to travel between branches; flexible hours, on-call shifts, and a supportive

Qualifications

• Experience in customer service or administration.
• Comfort using digital tools and guiding customers.

Responsabilités

• Assist customers with banking queries and online banking navigation.
• Resolve issues like card disputes or regulatory questions as they arise.
• Guide customers to digital tools and self-service options.
• Maintain a friendly, helpful, and professional demeanor in all interactions.

Connaissances

Customer service

Administration

Digital tools

Communication

Description du poste

Casual Customer Service Representative - Taranaki# Careers## Casual Customer Service Representative - TaranakiApply: New Plymouth Branch: Hawera Branch: Full time: Posted Today: End Date: November 20, 2026 (7 days left to apply): JR108262**Customer Service Representative (Casual)** * **Supporting our New Plymouth, and Hāwera Branches*** **Casual contract – as required basis*** **Develop your career with Westpac!** **Mō te tūranga | About the Role**This is a casual, on call role covering the above branches. You will require reliable transport to go between these branches as and when required.As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‐solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that.No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‐do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured.If you love people, love problem‐solving, and want to make a real impact every day, this is where you’ll thrive!**Nā tāu rourou | What will you bring?**We’re looking for customer‐obsessed superstars — people who light up when they’re helping others, who thrive in fast‐paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed. You’ll bring:· A strong background in customer service or administration, with a genuine love for helping people· Confidence using digital tools and the ability to guide customers through them with ease· The ability to juggle multiple priorities while staying calm, composed, and solutions‐focused· An understanding of financial services, compliance, or regulated environments (or the willingness to learn)· A natural talent for problem‐solving and adapting quickly to changing customer needs· A growth mindset, a desire to build a long‐term career, and the drive to deliver great outcomes every day **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve. **Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities. **Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable** **Applications close:**19 November 2026