Fixed-term Customer Service Representative - The Palms

Westpac New Zealand Ltd; New Zealand; On-site; NZD 45,000 - 60,000; Full time

Job summary

Westpac New Zealand Ltd at The Palms Branch is seeking a customer service representative for a 10-month fixed-term, full-time position at The Palms Shopping Centre. You will be the calm, helpful face guiding customers through online banking, card queries, and regulatory guidance, making banking simpler in moments that matter.

You’ll bring a love for helping people, comfort with digital tools, and the energy to thrive in a busy environment, with potential for growth within the team.

Qualifications

• Strong background in customer service or administration with a care-centric approach.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle priorities calmly and stay solutions-focused.
• Understanding of financial services or compliance is a plus.

Skills

Customer service

Administration

Digital tools

Multi-tasking

Problem-solving

Growth mindset

Regulated environments

Job description

Fixed-term Customer Service Representative, The Palms The Palms Branch | The Palms Shopping Centre Full time, 10 month fixed-term position Monday to Friday M\u014d te t\u016bñā

About the Role

As a Customer Service Representative, you\u2019re the person our customers count on in the moments that matter — the calm voice, the problem‐solver, the guide who helps them navigate life\u2019s financial ups and downs with confidence. You\u2019ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier ‐ and you\u2019ll be empowered to do exactly that. No two days look the same. One moment you\u2019re helping someone get back into their online banking, the next you\u2019re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You\u2019ll bring curiosity, care, and a can‐do mindset to every conversation ‐ solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem‐solving, and want to make a real impact every day, this is where you\u2019ll thrive!

What will you bring?

We\u2019re looking for customer‑obsessed superstars ‐ people who light up when they\u2019re helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you\u2019re a recent graduate, or maybe you\u2019ve built your customer skills in another industry and you\u2019re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed.

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‐focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‐solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‐term career, and the drive to deliver great outcomes every day

Ko m\u0101tou t\u012b? | Our Organisation

At Westpac, we\u2019re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we\u2019ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we\u2019re lucky enough to have walk through our doors every day. We\u2019re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there\u2019s no limit to what we can achieve. Tono mai in\u0101ianei!

Mahi tahi t\u0101tou, t\u012b katia t\u0101tou | Together, we\u2019re unstoppable

Applications close: 12 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.