Five-Star Resort Porter & Driver – Guest Experience

Millbrook; Arrowtown; Remote; NZD 36,000 - 39,000; Full time

Benefits offered by this job

Exclusive discounts

Staff meals

Free parking

Wellbeing events

Staff celebrations

Travel allowance

Job summary

Millbrook Resort in Arrowtown, New Zealand, is seeking a Front Office Porter/Driver to create memorable guest experiences. You will greet guests, assist with luggage and deliver in-room support, and drive guests around the resort and to the airport.

Share local knowledge and contribute to a high-touch service culture. The role requires a full, clean driver’s licence (P-class preferred) and flexibility to work weekends, holidays, and various shifts, including nights.

Qualifications

• Experience in a four- or five-star hotel or resort environment with a focus on guest service.
• Genuine passion for hospitality and creating memorable experiences.
• Professional presentation, confidence and warmth in interactions.
• Excellent communication and a solid understanding of the local area.

Responsibilities

• Greet guests warmly and professionally on arrival and departure.
• Assist with luggage, room deliveries, and in-room service support.
• Drive guests around the resort and provide luxury airport transfers.
• Share local knowledge and promote the resort experiences to guests.
• Support the Front Office team to deliver smooth, personalised service and participate in Surprise and Delight initiatives.

Skills

Guest service

Reliable

Communication

Local knowledge

Driving

Job description

Millbrook Resort in Arrowtown, New Zealand, is seeking a Front Office Porter/Driver to create memorable guest experiences. You will greet guests, assist with luggage and deliver in-room support, and drive guests around the resort and to the airport.

Share local knowledge and contribute to a high-touch service culture. The role requires a full, clean driver’s licence (P-class preferred) and flexibility to work weekends, holidays, and various shifts, including nights.