First-Line IT Support & Digital Tools Specialist

Waitomo District Council; New Zealand; On-site; NZD 52,000 - 68,000; Full time

Job summary

Waitomo District Council is seeking a Service Desk and Digital Support Officer to join our Customer and Digital Services team. This role is ideal for someone starting their IT career or looking to grow in digital support within a supportive environment.

You will be the first point of contact for technology support, helping staff get the most from their devices and digital tools, including Microsoft 365. The role includes onboarding/offboarding and device deployment to maintain asset records.

Qualifications

• Customer-focused with an interest in technology.
• Strong communication skills and the ability to explain technical concepts to non-technical staff.
• Right to work in New Zealand.

Responsibilities

• Respond to service desk requests and provide day-to-day digital support.
• Troubleshoot routine issues with Microsoft 365, laptops, mobile devices, and workplace technology.
• Onboarding and offboarding activities.
• Preparing and deploying devices and maintaining asset records.

Skills

Customer service

Communication

Problem solving

Self-motivation

Tools

Microsoft 365

Job description

Waitomo District Council is seeking a Service Desk and Digital Support Officer to join our Customer and Digital Services team. This role is ideal for someone starting their IT career or looking to grow in digital support within a supportive environment.

You will be the first point of contact for technology support, helping staff get the most from their devices and digital tools, including Microsoft 365. The role includes onboarding/offboarding and device deployment to maintain asset records.