Digital Learning & Service Desk Innovator

Talent Propeller Limited

Dargaville

On-site

NZD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Learning & development

Wellbeing initiatives

Volunteer day

Discounts on health insurance, banking

EAP services

Five weeks' annual leave

Job summary

Kaipara District Council is seeking a Digital Learning & Service Desk Lead to empower staff with practical digital learning resources and effective support for Microsoft 365 and approved AI-enabled tools.

The role combines creating training materials with first-line service desk support, helping staff adopt new tools and work more confidently. Regular travel between Dargaville and Mangawhai offices is required, with a NZ Driver Licence.

Qualifications

Experience in digital learning, training, technology adoption, IT support or business systems support.
Experience creating learning resources, user guides or supporting documentation.
Confidence delivering training, workshops or one-on-one support.

Responsibilities

Designing and delivering practical digital learning resources, training sessions and workshops.
Helping people make better use of Microsoft 365 apps, including Teams, Outlook, SharePoint and OneDrive.
Supporting the adoption of approved digital tools, including Microsoft Copilot.
Creating user guides, knowledge articles and self-service support resources.
Providing first-line service desk support and identifying opportunities to improve the user experience.