Digital Learning & Service Desk Lead

Talent Propeller Limited; Dargaville; On-site; NZD 90,000 - 115,000; Full time

Benefits offered by this job

Learning & development

Wellbeing initiatives

Volunteer day

Discounts on health insurance, banking

EAP services

Five weeks' annual leave

Job summary

Kaipara District Council is seeking a Digital Learning & Service Desk Lead to empower staff with practical digital learning resources and effective support for Microsoft 365 and approved AI-enabled tools.

The role combines creating training materials with first-line service desk support, helping staff adopt new tools and work more confidently. Regular travel between Dargaville and Mangawhai offices is required, with a NZ Driver Licence.

Qualifications

• Experience in digital learning, training, technology adoption, IT support or business systems support.
• Experience creating learning resources, user guides or supporting documentation.
• Confidence delivering training, workshops or one-on-one support.

Responsibilities

• Designing and delivering practical digital learning resources, training sessions and workshops.
• Helping people make better use of Microsoft 365 apps, including Teams, Outlook, SharePoint and OneDrive.
• Supporting the adoption of approved digital tools, including Microsoft Copilot.
• Creating user guides, knowledge articles and self-service support resources.
• Providing first-line service desk support and identifying opportunities to improve the user experience.

Skills

Digital learning

Training delivery

IT support

Documentation

Customer focus

Education

Qualifications in IT

Learning & Development qualification

Tools

Microsoft 365

Microsoft Copilot

Power Automate

Flowingly

Job description

Mangawhai or Dargaville | Full Time | Permanent

Help people build confidence with technology and make better use of the digital tools they rely on every day.

We're looking for a Digital Learning & Service Desk Lead to join our Information & Systems team and help make technology easier, clearer and more useful for people across Council. You'll create practical training, learning resources and support that help staff get the most out of Microsoft 365, workplace systems and approved AI-enabled tools.

Alongside this, you'll provide first-line service desk support, giving you a real understanding of the everyday issues people face. You'll use that insight to improve resources, reduce repeat questions and support smarter, more confident ways of working.

What you'll be doing

• Designing and delivering practical digital learning resources, training sessions and workshops
• Helping people make better use of Microsoft 365, including Teams, Outlook, SharePoint and OneDrive
• Supporting the adoption of approved digital tools, including Microsoft Copilot
• Creating user guides, knowledge articles and self-service support resources
• Providing first-line service desk support and identifying opportunities to improve the user experience

What we're looking for

We're looking for someone who enjoys helping people learn, can explain technology clearly and is confident turning common issues into practical learning solutions.

You’ll bring:

• Experience in digital learning, training, technology adoption, IT support or business systems support
• Experience creating learning resources, user guides or supporting documentation
• Confidence delivering training, workshops or one-on-one support
• A customer-focused approach and the ability to explain technical information in plain English

Experience with Microsoft 365 administration, Microsoft Copilot, Power Automate, Flowingly or digital adoption initiatives would be advantageous, along with relevant qualifications in IT, Learning & Development or a related field.

This role supports staff across both our Dargaville and Mangawhai offices, so regular travel between locations is required. A full NZ Driver Licence is essential.

Why Join Us?

At Kaipara District Council, we're committed to delivering great outcomes for our communities and creating a positive workplace for our people.

In addition to a meaningful role, we offer:

• Ongoing learning and development opportunities
• A range of wellbeing initiatives
• One paid volunteer day each year to give back to the Kaipara community
• Discounted health insurance, banking products and retail offers
• Free EAP services for you and your family
• Five weeks' annual leave after five years of service

At Kaipara District Council, the work you do matters.

Every day, our people help shape the future of the district by working alongside communities,businessesand local organisations to deliver outcomes that make a real difference.

We'resa collaborative and supportive organisation guided by our values ofmahitahi(teamwork), mana (integrity), pono (trustworthy),whakaute(respect), andmahiatemahi (make it happen). These valuesaren'tjust words on a wall - they influence how we work with each other, how we engage with our communities and how we approach the challenges and opportunities ahead.

If you're looking for a role where you can help people build confidence, improve how technology is used and make a practical difference across Council, we'd love to hear from you.

Please refer to the job description for more information, or contact Kevin Whitehead,People & Talent [e-mail]

Please note that the preferred candidates willbe requiredto undergo pre-employment checks, including criminal history and police vetting checks.