Field Service Engineer

Gea Group; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Job summary

Gea Group in New Zealand seeks a time-served Field Service Engineer based in Christchurch to service a range of dairy production equipment across NZ. The role focuses on high-quality service delivery, diagnostic troubleshooting, and proactive maintenance; occasional overtime and on-call duties are expected.

Ideal candidates hold a fitter/turner trade qualification, 3+ years in a mechanical discipline (food/dairy experience preferred), and strong customer service and communication skills.

Qualifications

• Time-served field service experience in mechanical discipline.
• Experience in food and dairy production preferred.
• Strong communication and IT skills; proficient with MS Office.
• Ability to travel nationwide and work independently or within a team.

Responsibilities

• Servicing and maintaining GEA technologies at customer sites (mainly 25kg packing machines and related equipment).
• Carry out remedial/rectification work as needed.
• Troubleshoot on-site with remote support and collect customer feedback.
• Perform preventative maintenance visits and address breakdowns (planned/unplanned).
• Disassemble, inspect, repair and reassemble specialised equipment.
• Produce thorough service reports and maintain records.
• Contribute to continuous improvement and customer relationship management.
• Adhere to health and safety legislation and promote safe work practices.

Skills

Field service

Mechanical aptitude

Customer service

Independent work

Interpret service manuals

Education

Trade qualification (fitter / turner)

Tools

Microsoft Office

Job description

Responsibilities / Tasks

About the Role

We are looking for a time served experienced Field Service Engineer with a strong focus on ensuring quality service deliverables are met. The candidate will be a self-driven go getter who needs to have a proven technical background i.e., Maintenance / Fitter, Fitter / Turner and have a high level of technical know-how.

As part of the Service Branch team, our Service Engineers are responsible for servicing a wide range of GEA technologies, primarily mechanical equipment for all major dairy factories, water treatment plants, wineries, and breweries all over NZ.

The successful candidate will be based in Christchurch, servicing a broad range of customers with a focus on ensuring delivery of excellent technical customer service.

Roles and Responsibilities:

• Servicing and maintaining a range of GEA technologies at our customer sites (mainly 25kg Packing Machines but not limited to e.g., Atomizers, Homogenizers, and Separators)
• Any necessary remedial or rectification works.
• Performing site trouble shooting with remote support, including actively listening to customers feedback and supporting them to resolve technical issues.
• Actively engaging in preventative maintenance visits and addressing breakdowns (planned and unplanned).
• Performing disassembly, inspection, troubleshooting, repair, and reassembly of highly specialised equipment.
• Producing regular and thorough service reports while maintaining meticulous service records.
• Focusing on continuous improvement, providing feedback, solutions, and initiatives to all key stakeholders.
• Maintaining and improving customer relationships to foster collaboration, ensuring customer satisfaction and loyalty.
• Demonstrating and appreciating safety for self and others in all actions and activities and maintain a general understanding of the health and safety legislation.

Domestic ( nationwide ) travel as and when required to meet the tasks required for the role. During the winter months, there will be a requirement for overtime. There will also be the need to be on call from time to time to help with afterhours breakdowns.

Your Profile / Qualifications

About You:

• Trade qualification (i.e. fitter / turner or similar) is preferred.
• Minimum of 3 years’ working experience in a mechanical discipline preferably with experience in the food and dairy production industry.
• Strong work ethic coupled with a high attention to detail.
• Strong Mechanical aptitude and ability to interpret and follow service and parts manualsand drawings.
• Quality and pride of workmanship and a willingness to travel.
• A commitment to maintaining high safety standards.
• Outstanding customer service and ability to adjust your style based on the needs of the customer.
• Ability to work independently, unsupervised and as part of a team.
• Excellent communication skills, both verbal and written.
• Proficient in IT and Microsoft Office applications
• A current driver’s license

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