Field Service Engineer

GEA Germany GmbH; New Zealand; On-site; NZD 65,000 - 95,000; Full time

Job summary

GEA Germany GmbH in Christchurch, NZ is seeking a time-served Field Service Engineer with strong mechanical background to service a range of GEA technologies across dairy, water treatment, wineries and breweries.

Based in Christchurch, you will travel nationwide, perform preventative maintenance, troubleshoot on-site, and deliver thorough service reports while upholding safety standards and customer satisfaction.

Qualifications

• Trade qualification (Fitter/Turner) preferred.
• Minimum 3 years' work experience in a mechanical discipline, preferably in food/dairy.
• Willingness to travel nationwide and perform overtime as required.
• Good communication and attention to detail.

Responsibilities

• Service and maintain a range of GEA technologies at customer sites
• Troubleshoot and remediate issues with remote support where needed
• Conduct preventative maintenance and address breakdowns
• Produce thorough service reports and maintain records
• Maintain safety standards and build strong customer relationships
• Be available for on-call support and after-hours breakdowns

Skills

Field service experience

Mechanical aptitude

Customer service

IT proficiency

Education

Trade qualification (Fitter/Turner)

Job description

Responsibilities / Tasks About the Role

We are looking for a time served experienced Field Service Engineer with a strong focus on ensuring quality service deliverables are met. The candidate will be a self-driven go getter who needs to have a proven technical background i.e., Maintenance / Fitter, Fitter / Turner and have a high level of technical know-how.

As part of the Service Branch team, our Service Engineers are responsible for servicing a wide range of GEA technologies, primarily mechanical equipment for all major dairy factories, water treatment plants, wineries, and breweries all over NZ. The successful candidate will be based in Christchurch, servicing a broad range of customers with a focus on ensuring delivery of excellent technical customer service.

Roles and Responsibilities

• Servicing and maintaining a range of GEA technologies at our customer sites (mainly 25kg Packing Machines but not limited to e.g., Atomizers, Homogenizers, and Separators)
• Any necessary remedial or rectification works.
• Performing site trouble shooting with remote support, including actively listening to customers feedback and supporting them to resolve technical issues.
• Actively engaging in preventative maintenance visits and addressing breakdowns (planned and unplanned).
• Performing disassembly, inspection, troubleshooting, repair, and reassembly of highly specialised equipment.
• Producing regular and thorough service reports while maintaining meticulous service records.
• Focusing on continuous improvement, providing feedback, solutions, and initiatives to all key stakeholders.
• Maintaining and improving customer relationships to foster collaboration, ensuring customer satisfaction and loyalty.
• Demonstrating and appreciating safety for self and others in all actions and activities and maintain a general understanding of the health and safety legislation.
• Domestic (nationwide) travel as and when required to meet the tasks required for the role.
• During the winter months, there will be a requirement for overtime.
• There will also be the need to be on call from time to time to help with afterhours breakdowns.

Your Profile / Qualifications

• Trade qualification (i.e. fitter / turner or similar) is preferred.
• Minimum of 3 years’ working experience in a mechanical discipline preferably with experience in the food and dairy production industry.
• Strong work ethic coupled with a high attention to detail.
• Strong Mechanical aptitude and ability to interpret and follow service and parts manuals and drawings.
• Quality and pride of workmanship and a willingness to travel.
• A commitment to maintaining high safety standards.
• Outstanding customer service and ability to adjust your style based on the needs of the customer.
• Ability to work independently, unsupervised and as part of a team.
• Excellent communication skills, both verbal and written.
• Proficient in IT and Microsoft Office applications
• A current driver’s license

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.