Facility Administrator

ISS Facility Services Australia and New Zealand; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

ISS Facility Services in Auckland is seeking a Facility Administration Coordinator to support the delivery of facilities management services for a major client. You will work closely with operations, contractors, suppliers and client stakeholders to ensure maintenance, reporting, compliance and financial processes run smoothly.

The role is fast-paced and collaborative, with emphasis on accuracy, stakeholder communication and improving processes.

Qualifications

• Experience in facilities management, property, maintenance or contract administration.
• Strong administration, coordination and stakeholder management skills.
• Experience with CMMS/CAFM or work order management systems.
• Advanced Microsoft Office skills, particularly Excel.
• Strong attention to detail and ability to manage multiple priorities.
• A proactive, customer-focused and solutions-oriented approach.

Responsibilities

• Coordinate reactive and planned maintenance through CAFM/CMMS systems.
• Manage work orders, records, contractor compliance and documentation.
• Prepare KPI reports, dashboards and client reporting.
• Support procurement, invoicing, purchase orders and month-end processes.
• Deliver exceptional customer service to clients and stakeholders.
• Drive process improvements and support operational efficiency.

Skills

Administration

Coordination

Stakeholder management

MS Excel

Attention to detail

Customer-focused

Multitasking

Problem solving

Tools

CMMS/CAF M

Work order management systems

Power BI

SharePoint

Job description

Join ISS Facility Services as a Facility Administration Coordinator and play a key role in supporting the delivery of facilities management services for a major client. This is a fast-paced, collaborative role where you'll work closely with operational teams, contractors, suppliers, and client stakeholders to ensure maintenance, reporting, compliance, and financial processes run smoothly.

What you'll do:

• Coordinate reactive and planned maintenance through CAFM/CMMS systems
• Manage work orders, records, contractor compliance, and documentation
• Prepare KPI reports, dashboards, and client reporting
• Support procurement, invoicing, purchase orders, and month-end processes
• Deliver exceptional customer service to clients and stakeholders
• Drive process improvements and support operational efficiency

About you:

• Experience in facilities management, property, maintenance, contract administration, or a related field
• Strong administration, coordination, and stakeholder management skills
• Experience with CMMS/CAFM or work order management systems
• Advanced Microsoft Office skills, particularly Excel
• Strong attention to detail and ability to manage multiple priorities
• A proactive, customer-focused, and solutions-oriented approach

Experience with Power BI, SharePoint, reporting, financial administration, or contract mobilisation projects will be highly regarded.

Why ISS?

At ISS, we are committed to connecting people and places to make the world work better. Join a global organisation where you'll have the opportunity to grow your career, contribute to meaningful client outcomes, and work within a supportive and high-performing team.

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