Facilities Admin & Coordination Specialist

ISS Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

ISS Group is seeking a highly organized Facility Administrator Coordinator to support our Auckland operations and a major client. You will work with the Facility Manager, Key Account Manager, technicians and suppliers to ensure work requests, documentation and financial processes are completed accurately and on time.

The role involves managing maintenance work orders, preparing KPI dashboards and reports, and assisting with procurement and auditing activities in a fast-paced environment.

Qualifications

• Highly organised and commercially aware with ability to manage multiple priorities.
• Experience in facilities management, property, asset management, or similar environment.
• Strong administration and coordination skills with attention to detail.
• Advanced Excel and data analysis are highly desirable; Power BI experience is a plus.

Responsibilities

• Coordinate reactive and planned maintenance work orders via CAFM/CMMS and helpdesk systems.
• Track work requests from receipt to completion with accurate records.
• Provide first-line telephone and email support to clients and site teams.
• Coordinate contractor activities, access, and compliance requirements.
• Prepare reports, KPI information, dashboards and client/internal reporting.
• Support month-end processes, including POs, invoices and financial admin.

Skills

Organisation

Administrative coordination

Stakeholder management

Communication skills

Advanced Excel

Power BI

Education

Diploma or degree in administration or facilities management (optional)

Tools

CAFM/CMMS

Helpdesk systems

SharePoint/OneDrive

Power BI (reporting)

Job description

ISS Group is seeking a highly organized Facility Administrator Coordinator to support our Auckland operations and a major client. You will work with the Facility Manager, Key Account Manager, technicians and suppliers to ensure work requests, documentation and financial processes are completed accurately and on time.

The role involves managing maintenance work orders, preparing KPI dashboards and reports, and assisting with procurement and auditing activities in a fast-paced environment.