National Facility Manager

ISS Group; Auckland; On-site; NZD 120,000 - 160,000; Full time

Job summary

ISS Facility Services is seeking a National Facility Manager to lead the delivery of facilities management across Auckland and a national client portfolio. The role combines hands-on technical FM leadership with strong stakeholder management and commercial acumen.

You will oversee building services, asset management and compliance, driving safety, efficiency and performance while coordinating multiple partners and contractors across sites.

Qualifications

• Extensive facilities management experience in complex environments.
• Strong stakeholder management and communication skills.
• Proven ability to manage budgets and contractual performance.

Responsibilities

• Lead day-to-day delivery of facilities management services across the national portfolio.
• Build and maintain relationships with senior client stakeholders and site representatives.
• Provide technical facilities management expertise across building services, assets and infrastructure.
• Oversee planned preventive maintenance and reactive maintenance programmes.
• Coordinate service partners, contractors and subcontractors to meet service standards.
• Ensure compliance with statutory, contractual and client requirements.
• Manage asset information, maintenance records and facilities documentation.
• Report on performance, risks and improvement opportunities.

Skills

Stakeholder management

Budget management

Operational leadership

Safety culture

Education

Facilities management qualification

Tools

CMMS

Job description

Job no: 541256
Work type: Full time
Location: Auckland
Categories: Management, Facility Management/Engineering

National Facility Manager

Auckland | National Facilities Management Account | Senior Opportunity

ISS Facility Services is looking for an experienced National Facility Manager to join our team in Auckland and take responsibility for the safe, compliant, efficient and consistent delivery of facilities management services across a major national client account.

This is an exciting opportunity to take ownership of a complex facilities environment supporting a well‑known global organisation with a significant New Zealand presence.

While we can't publicly name the client at this stage, further information about the account will be shared with shortlisted candidates during the recruitment process.

About the role

As National Facility Manager, you will be the primary ISS facilities management contact across the client's New Zealand sites, taking operational ownership for the delivery of contracted facilities management services.

You'll work closely with client stakeholders, ISS teams, service partners and subcontractors to ensure facilities are safe, compliant, well maintained and operating effectively.

This is a hands‑on role requiring someone who can combine strong technical facilities management knowledge with excellent stakeholder management and commercial awareness.

You'll be responsible for:

Leading the day‑to‑day delivery of facilities management services across the national portfolio.

Building and maintaining strong relationships with senior client stakeholders and site representatives.

Providing technical facilities management expertise across building services, assets and infrastructure.

Managing planned preventative maintenance (PPM) and reactive maintenance programmes.

Coordinating service partners, contractors and subcontractors and holding them accountable for agreed service standards.

Ensuring facilities, equipment and building services remain compliant with statutory, contractual and client requirements.

Managing asset information, maintenance records, work orders and facilities documentation.

Conducting regular site inspections, audits and compliance reviews.

Monitoring and delivering agreed KPIs, SLAs and operational performance standards.

Managing incidents, service interruptions and operational disruptions through to resolution.

Supporting capital works, upgrades and improvement projects, including contractor and project coordination.

Identifying opportunities to improve asset reliability, operational continuity, service efficiency and cost effectiveness.

Managing site-level budgets, purchase orders, variations and expenditure.

Supporting the development and delivery of asset management plans.

Working closely with ISS's Asset Management, HSEQ, Procurement, Finance, People & Culture and National Call Centre teams.

Attending client meetings and providing clear reporting on operational performance, risks, incidents and improvement opportunities.

Supporting client audits and compliance programmes.

Driving a proactive safety culture across ISS employees, contractors and service partners.

Safety, Quality & Compliance

Safety will be a key part of your role.

You'll take ownership of HSEQ performance across the portfolio and ensure ISS employees, contractors and service partners operate in accordance with ISS policies, client requirements, industry standards and New Zealand legislation.

This includes:

Identifying and managing operational hazards and risks.

Ensuring incidents, hazards and near misses are reported, investigated and appropriately actioned.

Conducting workplace inspections, safety observations and risk assessments.

Ensuring contractor management processes are followed.

Supporting audits and maintaining accurate compliance documentation.

Promoting a proactive, visible and positive safety culture.

Identifying opportunities to reduce operational risk and improve environmental performance.

About you

We're looking for an experienced facilities management professional who is comfortable working in a technically complex and fast‑paced operational environment.

You will ideally have:

Significant experience in facilities management, ideally within a manufacturing, industrial, food and beverage or similarly complex environment.

Strong knowledge of building services, including mechanical, electrical, fire, hydraulic and essential safety systems.

Experience managing planned preventative maintenance and reactive maintenance programmes.

Experience managing contractors, subcontractors and multiple service partners.

Strong understanding of building compliance, HSEQ and risk management.

Experience with CMMS, CAFM or work order management systems.

Experience managing assets, maintenance schedules and technical documentation.

Strong client and stakeholder management skills, with the ability to build trust and influence outcomes.

Proven ability to manage budgets, expenditure and variations.

Strong problem‑solving and decision‑making skills.

Excellent written and verbal communication skills.

The ability to prioritise competing demands while maintaining service levels.

A calm, organised and solutions‑focused approach, particularly during incidents or operational disruption.

Experience leading, coaching and developing teams.

A qualification in facilities management, business, engineering, project management or a related discipline would be advantageous. We are equally interested in proven industry experience and demonstrated capability.

It would be advantageous if you also have experience with:

GMP, KORE, FSSC, ISO or similar compliance frameworks.

Capital works and project delivery.

Technical service contracts.

Mobilisation, transition or transformation projects.

Continuous improvement and operational efficiency programmes.

Working within manufacturing, food and beverage or industrial environments.

About ISS

For more than 125 years, ISS has been connecting people and places to make the world work better.

Founded in Denmark in 1901, ISS has grown into a global leader in workplace and facility management services, with thousands of people around the world working together to create places that work better for the people who use them.

In New Zealand, ISS partners with some of the country's leading organisations to deliver high‑quality facilities, workplace and support services.

We believe great places don't happen by accident. They are created by people who care about safety, service, quality and the experience of everyone who uses a workplace.

Our purpose is at the heart of everything we do:

Connecting people and places to make the world work better.

Our HERO values — Honesty, Entrepreneurship, Responsibility and Quality — guide how we work with our clients, our people and each other.

This is an opportunity to join a global organisation with more than a century of experience, while taking a key leadership role within an important national client partnership.

You will have the support of ISS's specialist teams across HSEQ, Asset Management, Procurement, Finance, People & Culture and Operations, while having the autonomy to make a real difference across the account.

If you're someone who enjoys solving complex operational challenges, building strong client relationships and making facilities work better, this could be the next opportunity for you.

Ready to make an impact?

If you're an experienced facilities management professional looking for a role where you can take genuine ownership and make a difference across a national portfolio, we'd love to hear from you.