Facilities & Operations Manager - Retail Centre

Savills Australia & New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Savills Australia & New Zealand is seeking a proactive Facilities Manager for West City Shopping Centre in Auckland. You’ll lead day-to-day operations, manage building systems, coordinate with tenants and contractors, and ensure safety, compliance and efficiency across the centre.

You’ll drive planning, budgeting, and capital works delivery, support environmental performance, and contribute to a collaborative Centre Management team focused on value and service excellence.

Qualifications

• 3-5 years’ experience in operations or facilities management within a retail or commercial property environment.
• Robust knowledge of building systems, services, and compliance obligations.
• Proven experience in managing service providers and contractor performance
• Demonstrated experience in budget preparation, financial reporting, and variance analysis
• Sound understanding of risk management, regulatory standards, and workplace health & safety
• Demonstrated experience in managing multi-disciplinary technical services teams
• Excellent written and verbal communication skills with a focus on clear reporting and stakeholder engagement
• Excellent time management and organisational skills
• Competent in Microsoft Office and building/facility management software systems
• Proven ability to implement business processes that deliver operational efficiencies and reduce risk
• Energetic, ambitious, hands on and motivated

Responsibilities

• Supervise and monitor the day-to-day operations and maintenance of the property
• Oversee the performance and maintenance of all essential building systems including electrical, mechanical, hydraulic, fire services, HVAC, lighting, and security systems
• Liaise effectively with tenants, service contractors, consultants, and statutory authorities to coordinate services and minimise disruptions to trade
• Ensure compliance across all operations with relevant legislation, health and safety standards, Building Warrant of Fitness requirements, and company policies
• Monitor contractor performance and service delivery against agreed standards and benchmarks
• Maintain comprehensive and up-to-date reporting, documentation, registers and permits
• Assist with the coordination and management of tenancy fitouts
• Support the planning, budgeting, and delivery of operational and capital works projects
• Contribute to the environmental and sustainability performance of the centre
• Participate in emergency response planning and procedures, and be available to respond to property-related incidents out of hours if required
• Continuously seek ways to enhance the performance, efficiency, and value of the asset

Skills

Facilities management

Contract management

Budgeting

HSE & compliance

Stakeholder engagement

Team leadership

MS Office

FM software

Tools

BMS

CMMS

Job description

Savills Australia & New Zealand is seeking a proactive Facilities Manager for West City Shopping Centre in Auckland. You’ll lead day-to-day operations, manage building systems, coordinate with tenants and contractors, and ensure safety, compliance and efficiency across the centre.

You’ll drive planning, budgeting, and capital works delivery, support environmental performance, and contribute to a collaborative Centre Management team focused on value and service excellence.