Facilities Manager

CBRE Group, Inc.; Auckland; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible work arrangements

CBRE Cares Foundation

Training & development

Competitive leave offerings

Employee networks and support programs

Job summary

CBRE is seeking a Facilities Manager to oversee a portfolio of 35 retail and 3 corporate locations in Auckland. The role focuses on maintaining premises to high standards, ensuring safety, service continuity, and effective contractor management.

You will drive preventative maintenance, manage budgets, and lead relationships with clients and service providers. The position requires a proactive, detail-oriented professional with strong HSE knowledge and travel flexibility.

Qualifications

• Minimum 5 years’ experience in facilities management.
• Proven experience managing contractors and maintenance operations.
• Proficiency in FM applications and related technologies.
• Strong financial acumen, including budget preparation and portfolio cost management.
• Demonstrated ability to build and maintain professional relationships with clients and contractors.
• Commitment to delivering premium client and customer service.
• Self-motivated with a proactive approach to tasks and responsibilities.
• In-depth knowledge of building management legislation, including life safety and environmental regulations.

Responsibilities

• Oversee day-to-day facilities management across Collaboration of 35 retail and 3 corporate locations.
• Manage all work orders and site inspections within the portfolio.
• Ensure compliance with health, safety and environmental standards.
• Prepare and manage Annual Opex and Capex budgets with the client team.
• Coordinate contractor inductions, safety documentation and permit-to-work processes.
• Provide general facilities support and after-hours emergency contact.

Skills

Facilities management

Contractor management

Budgeting

Client relationship

HSE knowledge

Building services knowledge

MS Office

Travel readiness

Tools

FM software

Job description

• GWS key MNC client account based in Auckland
• Plenty of opportunities to grow within the account and the business
• Auckland | Tāmaki Makaurau

About the Role:

The Facilities Manager is responsible for the day-to-day management of a portfolio of key sites within client’s national property network. This includes 35 retail and 3 corporate locations. The role ensures all premises are maintained to a high standard, prioritising the comfort, safety, and operational continuity for staff and customers.

This position oversees all aspects of planned and reactive maintenance, ensuring timely execution and compliance with agreed service levels. The Facilities Manager is the primary point of contact for the client and is accountable for the delivery of FM services, contractor performance, and adherence to health, safety, and environmental (HSE) standards.

Te āheinga - The opportunity:

• Deliver efficient, cost-effective FM services across corporate and retail properties.
• Ensure compliance at each site, including maintaining current BWOF certification.
• Manage all work orders within the portfolio, ensuring open orders remain within agreed thresholds.
• Complete the building inspection program, including annual inspections and reporting.
• Manage contractor Health and Safety in accordance with agreed policies and procedures and conduct regular spot checks to ensure safety standards are maintained.
• Maintain and monitor asbestos management plans in line with legislation.
• Review contractor safety documentation and manage permit-to-work processes.
• Develop strong working relationships with internal teams and external service providers. Conduct yourself in a respectful, collaborative and professional manner ensuring a partnered approach.
• Prepare, manage and update the Annual Opex and Capex programme and budgets in conjunction with the client and other Team members. This includes maintaining a detailed knowledge of spend across their area of responsibility.
• Implement and maintain preventative maintenance schedules, risk management procedures, and asset management initiatives;
• Maintain and update the asset register.
• Coordinate general maintenance, repairs, and site inspections.
• Manage vendor relationships, including contractor inductions and supervision.
• Plan and execute small projects (e.g., churn, minor construction, procurement).
• Raise purchase orders and ensure timely invoice processing and resolution of payment issues.
• Support sourcing processes and contribute to consistent service delivery across contracts.
• Assist in preparing consolidated monthly reports covering service requests, inspections, project updates, and pipelines.
• Provide general facilities support, including after-hours emergency contact.
• Monitor service standards to ensure alignment with client expectations.
• Analyse reactive maintenance trends and liaise with the Property Helpdesk as needed.
• Represent the company in meetings with owners, tenants, contractors, and stakeholders to facilitate coordination and decision-making;
• Manage energy savings initiatives, maintain system data, and report on efficiency improvements.
• Provide team support during peak periods or staff absences.
• Undertake other duties as reasonably directed by the Facilities Manager Lead.

Mo koe - About you:

• Minimum 5 years’ experience in facilities management
• Proven experience managing contractors and maintenance operations.
• Proficiency in FM applications and related technologies
• Strong financial acumen, including budget preparation and portfolio cost management.
• Demonstrated ability to build and maintain professional relationships with clients and contractors.
• Commitment to delivering premium client and customer service.
• Self-motivated with a proactive approach to tasks and responsibilities.
• In-depth knowledge of building management legislation, including life safety and environmental regulations.
• High attention to detail and strong organisational skills.
• Excellent communication skills, both written and verbal, with the ability to engage across all levels.
• Analytical thinker with effective problem-solving capabilities.
• Solid understanding of mechanical, hydraulic, BMS, and essential building services.
• Working knowledge of the Health & Safety at Work Act.
• Proficiency in Microsoft Word, Excel, and Outlook (intermediate to advanced level).
• Strong administrative skills.
• Ability to travel; valid driver’s license required.

He aha kei roto mo koe? What’s in it for you?

• We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance.
• Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.
• We are invested in the development & unique needs of our diverse employees & strive to create an inclusive environment that allows our employee to bring their full selves to work.
• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• We offer a range of networking groups, EBRG’s and employee support programs including BE@CBRE, Women’s Network, NextGen, Parents at Work Program, First Nations Employee Group, Graduate Program, and more!

About us:

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your full potential.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

We look forward to connecting, tēnā koe – thank you. #WeAreCBRE