F&B Team Leader: Elevate Guest Experience & Service

RealNZ; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Staff benefits

Discounted RealNZ experiences

Job summary

RealNZ's Walter Peak is seeking a hands-on Food & Beverage Team Leader to lead a team of Attendants and deliver exceptional guest experiences at the historic Colonel's Homestead.

In this fast-paced supervisory role you will ensure high standards of food safety, presentation, and compliance, coach staff, support retail experiences, and supervise licensed premises to create memorable visits for guests from around the world. Based in Queenstown and available to start as soon as possible.

Qualifications

• At least 1 year of experience in a Team Leader, Duty Manager, or similar supervisory role.
• Previous hospitality or food & beverage experience in a fast-paced environment.
• Strong customer service and hosting skills.
• Barista and bar experience.
• Excellent communication and organisational skills.
• A proactive, positive attitude and the ability to lead by example.
• Someone who enjoys working as part of a close-knit, high-performing team.
• Currently based in Queenstown and available to start as soon as possible.

Responsibilities

• Leading and supporting a team of Food & Beverage Attendants
• Delivering exceptional guest service and hospitality
• Ensuring high standards of food safety, cleanliness, and presentation
• Supporting staff training, coaching, and performance development
• Assisting with retail sales and promoting RealNZ experiences
• Supervising licensed premises and ensuring compliance with alcohol licensing requirements

Skills

Team leadership

Hospitality experience

Customer service

Barista/bar experience

Communication

Organisation

Lead by example

Job description

RealNZ's Walter Peak is seeking a hands-on Food & Beverage Team Leader to lead a team of Attendants and deliver exceptional guest experiences at the historic Colonel's Homestead.

In this fast-paced supervisory role you will ensure high standards of food safety, presentation, and compliance, coach staff, support retail experiences, and supervise licensed premises to create memorable visits for guests from around the world. Based in Queenstown and available to start as soon as possible.