Walter Peak Team Leader

Real Journeys; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Staff benefits

Discounted RealNZ experiences

Job summary

RealNZ's Walter Peak is seeking a hands-on Food & Beverage Team Leader to lead a team of Attendants and deliver exceptional guest experiences at the historic Colonel's Homestead.

In this fast-paced supervisory role you will ensure high standards of food safety, presentation, and compliance, coach staff, support retail experiences, and supervise licensed premises to create memorable visits for guests from around the world. Based in Queenstown and available to start as soon as possible.

Qualifications

• At least 1 year of experience in a Team Leader, Duty Manager, or similar supervisory role.
• Previous hospitality or food & beverage experience in a fast-paced environment.
• Strong customer service and hosting skills.
• Barista and bar experience.
• Excellent communication and organisational skills.
• A proactive, positive attitude and the ability to lead by example.
• Someone who enjoys working as part of a close-knit, high-performing team.
• Currently based in Queenstown and available to start as soon as possible.

Responsibilities

• Leading and supporting a team of Food & Beverage Attendants
• Delivering exceptional guest service and hospitality
• Ensuring high standards of food safety, cleanliness, and presentation
• Supporting staff training, coaching, and performance development
• Assisting with retail sales and promoting RealNZ experiences
• Supervising licensed premises and ensuring compliance with alcohol licensing requirements

Skills

Team leadership

Hospitality experience

Customer service

Barista/bar experience

Communication

Organisation

Lead by example

Job description

Walter Peak Team Leader - Homestead Food and Beverage

Lead, inspire, and create exceptional guest experiences at Walter Peak.

We're looking for an enthusiastic and experienced Food & Beverage Team Leader to join our Walter Peak team and help deliver unforgettable experiences at the historic Colonel's Homestead.

In this hands-on leadership role, you'll support the day-to-day operation of our food and beverage services, guiding a team of F&B Attendants to deliver outstanding service while maintaining the highest standards of presentation, food safety, compliance, and guest satisfaction.

You'll be a natural host who thrives in a fast-paced environment, enjoys developing people, and takes pride in creating memorable moments for visitors from around the world.

What you'll be doing:

• Leading and supporting a team of Food & Beverage Attendants


• Delivering exceptional guest service and hospitality


• Ensuring high standards of food safety, cleanliness, and presentation


• Supporting staff training, coaching, and performance development


• Assisting with retail sales and promoting RealNZ experiences


• Supervising licensed premises and ensuring compliance with alcohol licensing requirements

What we're looking for:

• At least 1 year of experience in a Team Leader, Duty Manager, or similar supervisory role


• Previous hospitality or food & beverage experience in a fast-paced environment


• Strong customer service and hosting skills


• Barista and bar experience


• Excellent communication and organisational skills


• A proactive, positive attitude and the ability to lead by example


• Someone who enjoys working as part of a close-knit, high-performing team


• Currently based in Queenstown and available to start as soon as possible

Please note:

• Applicants must already have the legal right to work in New Zealand.


• We are unable to provide visa support for this position.

If you're passionate about hospitality, love working with people, and want to be part of a unique visitor experience in one of New Zealand's most stunning locations, we'd love to hear from you.

What's in it for you?

• Join a business that cares deeply about its people, conservation, and creating unforgettable guest experiences.


• Enjoy incredible staff benefits, including discounted access to RealNZ experiences for you and your friends - from Milford and Doubtful Sound to the Te Anau Glowworm Caves, Walter Peak, and Rakiura.

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave the places they visit better than they found them, while delivering Aotearoa's most unforgettable experiences.

Working at RealNZ means your office could be a secluded fiord, a mountain lake, or one of New Zealand's most spectacular natural environments. No two days are the same, and that's exactly how we like it.

At RealNZ, we're committed to Equity, Diversity and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we welcome people from all backgrounds and celebrate the unique perspectives that make our team stronger.