Expression of Interest - Customer Service Agent - Wellington

Air New Zealand; Wellington; On-site; NZD 44,000 - 47,000; Part time

Benefits offered by this job

Car park

5 weeks annual leave

Job summary

Air New Zealand is seeking energetic part-time Customer Service Agents at Wellington Airport. You will be the first point of contact for travelers, delivering Kiwi hospitality from check-in through boarding and helping with digital systems as needed.

We operate a 24/7, busy environment requiring resilience, flexibility for rotating shifts, and a friendly, proactive attitude to support customers and teammates.

Qualifications

• 2+ years of experience in a customer-facing role.
• Able to troubleshoot digital systems and type accurately.
• Physically fit for walking up to 8km daily and standing for extended periods.
• NZ work eligibility and NZ licence when applying.
• Fully available for rotating rostered shift work.

Responsibilities

• Be the first point of contact with customers from check-in to boarding.
• Provide technical assistance to ensure a smooth travel experience.
• Demonstrate Kiwi hospitality, empathy and professionalism.
• Adapt to a 24/7 environment with rotating rosters.

Skills

Customer service

Tech savvy

Resilience

Communication

Tools

CRM systems

Job description

Expression of Interest - Customer Service Agent - Wellington

• Part-time

Kia ora!
We are seeking fun, energetic and passionate people to join our Air New Zealand whanau at our Wellington Airport! We are excited to open our Expression of interest for our permanent, part-time Customer Service Agents.

Our Customer Service Agents are the first point of contact with our customers. As such, you'll need to be prepared to delight people by demonstrating the Kiwi charm and capability that we're admired for around the world. Bringing empathy, fun, passion and leadership to your role every day you come to work. You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding for our passengers.

Every customer has a different story, a different personality and a different culture so you'll always be learning something new. You'll be part of a wonderful team of dedicated and professional people who take pride in representing AirNewZealand. It's a 24/7, busy and pressurised environment, one which demands a love of travel, people and a high level of resilience.

You'll need:

• Eligibility to work and live permanently in New Zealand(NZ/Australian Citizen or NZ Permanent Resident) at time of application
• NZRestricted or NZ FullLicenceat time of application,with own reliable transport to get to and from work each day. We are unableto accept candidates who don't hold one of therequired licences
• Being physically fit is essential for this role, requires the ability to walk up to 8km each day and to be on your feet for extended periods of time
• At least 2 years' experience in a customer facing role
• To be technically savvy with the ability to pick up and troubleshoot digital systems, along with accurate typing skills
• Resilience, self-motivation and good prioritisation skills
• A fun and engaging attitude, plus a big smile!
• Fully available for rotating rostered shift work(as detailed below)

Rostered Shifts:

The Airport is a 24/7 operation and we are looking for people who have the commitment and flexibility to work in this type of environment!

• The roster operates across Monday to Sunday includingpublic holidays and we need your commitment to work the shifts as they are rostered
• The rosters are based on a 6 days on,3 days off and will occur between the hours of 4.00am and 2:00am andrange in length from 3 to 12 hours
• Our rosters are set fortnightly and part timeCustomer Service Assistantswork a minimum of 50 to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed

Why join our team?

• Highly competitive pay rate of $33.39per hour, carpark and 5 weeks' annual leave
• Our staff travel opens up a world of discounted travel, accommodation and attractions to enjoy with family and friends
• Our Airports team are supportive, diverse and professional. You will get the opportunity to gain skills and experience in a complex but highly rewarding environment. Development and promotion is encouraged - you will be working and learning from the best in the business

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."